Állás részletei
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Cég neve
GS Analytics & Solutions Kft.
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Munkavégzés helye
1158 Budapest, Késmárk utca 16.
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Munka típusa
- Teljes munkaidő
- Home office
- Alkalmazotti jogviszony
- 12/24 órás műszak
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Tech stack
- ACTIVE DIRECTORY SAP SERVICENOW
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Biztosított eszközök
- Laptop
- Monitor (2 db)
- Headset
- Mobiltelefon
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Elvárások
- Angol középfok és
- Német felsőfok
- 1-3 év tapasztalat
- Középiskola
Állás elmentve
A hirdetést eltávolítottuk a mentett állásai közül.
A hirdetés adatait sikeresen elküldte az email címére.
Állás leírása
Responsibilities
- Provide efficient technical support at L1 or L1.5 Levels.
- Deliver telephone support primarily in German to ensure customer satisfaction.
- Maintain 24/7 telephone availability, including holidays and weekends, working in 3 shifts.
- Receive, categorize, and offer initial support for problems or requests based on defined procedures.
- Handle customer requests and open incidents in the relevant Service Desk tools.
- Timely processing of electronic mail related to technical support.
- Resolve incidents according to specifications and make qualified referrals when necessary.
- Identify and escalate priority requests, adhering to ticket handling processes and procedures.
Requirements
- High school/college degree in IT or a related technical field, or equivalent work experience.
- Pro-customer orientation with excellent communication skills (clear and understandable pronunciation, fluency).
- High flexibility, ability to work under pressure, and willingness to perform in a 24/7 shift environment.
- Fluency in German (spoken and written), with good knowledge of English; proficiency in other languages is a plus.
- Strong IT skills and technical knowledge, with additional expertise in technical support environments considered an advantage.
- Ability to work collaboratively with an international team.
- Independence, positive attitude, and motivation.
Nice-to-have
- Experience and familiarity with various IS for controlling and documenting IT Service Desk processes (Serviceware Processes or helpLine 6.5, Microsoft Active Directory, SAP Fieldglass, TeamViewer, Remote Desktop Tool, etc.)—an advantage.
What we offer
- Competitive salary
- Continuous professional development opportunities.
- Remote work option (home-office) for a healthy work-life balance.
- Engaging and collaborative work culture within a stable and reputable company.
Company info
GS-SOFT is one of the leading providers of IT services and solutions in Central and Western Europe with an emphasis on the German market. Our activities are focused primarily on SAP solutions, which have a leading position among enterprise information systems in the world. However, the integration of ERP system solutions is not the only area of our services. We will also advise you on other issues regarding setting and proper functioning of your internal systems.
Why Join US:
What will you like about us?
Why Join US:
- Exciting projects in Germany offering a diverse and dynamic work environment.
- Opportunities for professional growth and development.
- Remote work flexibility with the option for onsite collaboration.
- Be part of a forward-thinking team that values innovation and excellence.
What will you like about us?
- Culture: Modern informal organizational culture (although we have German customers, informal relationships prevail).
- Project work: Working on attractive international and local projects
- Balance: Observation of work-life balance
- Home-office: Remote working from Hungary and an opportunity to travel
- Communication: Using English and/or German
How to apply
After clicking the "Jelentkezem" button don't forget to attach your english resume!
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