German speaking Helpdesk Analyst I.

• Language Allowance: gross HUF 60,000/month
• SZÉP Card Benefit: gross HUF 39,000/month
• Sign-on bonus: HUF 180,000 gross
• Hybrid work model – remote work supported with one required on-site day per month.
• Uniqa Private Health Insurance
• Fitness pass: 8 free sessions per month in the Life 1 and Gilda Max gyms
• Free online training programmes on Udemy, Linkedin Learning and NorthStar
• Multicultural environment with 25+ Nationalities
• Our Employee Assistance Program can provide professional help with your mental and physical health, finances, and legal issues.
• TTDP (Technical talent development program)

As a Helpdesk Analyst I, your primary responsibilities include:
 

• Acting as the first point of contact (SPOC) for end-users, providing support for IT-related issues
• Delivering technical assistance via email, chat, phone, and ITSM tools
• Supporting customers in the contracted languages (English and German)
• Troubleshooting and resolving common IT issues, including software, hardware, and network problems
• Using automated diagnostic tools and internal documentation to identify and apply solutions
• Accurately logging issues, progress, and outcomes using helpdesk and ticketing systems
• Escalating complex or unresolved issues to internal or external resolver teams as needed
• Maintaining and improving customer satisfaction by providing consistent, high-quality service
• Adhering to internal processes and contributing to the improvement of procedures and Knowledge Base content
• Ensuring all actions comply with SLA and quality standards

 
Key Tasks
 

• Handle basic computer, software, and connectivity issues
• Use available tools to identify, resolve, or escalate incidents in a timely manner
• Document all interactions and resolutions clearly in the system
• Collaborate with colleagues and resolver teams to ensure seamless issue resolution
• Provide proactive updates to users and follow up until issues are resolved
• Deliver customer support with strong interpersonal skills and a professional attitude
• Identify recurring problems and report patterns that may require further investigation or process improvements

• Excellent command of English and German, both written and spoken
• Secondary School Certificate is mandatory
• Availability to work 24/7 shifts
• Strong interpersonal skills with the ability to communicate effectively at all client levels
• Proven ability to think analytically and find creative solutions to technical problems
• Genuine interest in IT and eagerness to develop technical skills
• Ability to work independently as well as collaboratively within a team
• Detail-oriented with a thorough approach to problem-solving and task completion
• Adaptable and open to change in a dynamic work environment
• Proficient in using computers and familiar with key software packages, especially Microsoft Office 365

Getronics is a global ICT integrator with a long history that extends over 135 years. With about 4,000 colleagues across Europe, Asia Pacific, and Latin America, Getronics’ vision is to reimagine the digital future, one customer at a time. We do this by leveraging an integrated and secure-by-design portfolio around Digital Workplace, Business Applications, Smart Spaces, Multi-Cloud, Field & Onsite Support, Service Desk, Network Infrastructure, and Security & Compliance to serve our more than 1,400 customers in both public and private sector. Getronics is the founder and leading member of the Global Workspace Alliance. This unique model provides customers with consistent IT services across 185 countries, with one single point of contact, contract, and billing entity yet maintaining the local touch with flexibility and cultural fit of a local partner.