Állás részletei
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Cég neve
Foundever Magyarország Kft.
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Munkavégzés helye
Hibrid • 1134 Budapest, Váci út 43. -
Nézze meg a jelentkezők átlag bérigényét!
Ft/hó Megnézem -
Egyéb juttatások
- Cafeteria
- Szakmai tréningek
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Munkaidő, foglalkoztatás jellege
- Teljes munkaidő
- Alkalmazotti jogviszony
- Általános munkarend
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Elvárások
- Német felsőfok
- Nem kell tapasztalat
- Középiskola
Kis türelmet...
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Responsibilities
We are looking for an enthusiastic German Speaking Level 1 Agent to join our Service Desk team in Budapest and as a part of a team provide professional back and front office service function for our client’s project - in line with the contractual agreements.
Your responsibilities will be the following:
Your responsibilities will be the following:
- As a Customer Support Technician – Level 1 Agent – you will be the first contact of the customers – and you will have to handle incoming phone calls, emails & end-user requests of the products
- Give accurate information to customers, who turn to you for technical or general help about the product, understand and investigates root causes of customer inquiries
- Keep the user informed and follow-up ongoing cases
- Involve your customers – realize and understand their needs, provide positive experience for them, maintain and improve customer satisfaction level
- Be proactive - identify deeper drivers of customer needs
- Don’t be afraid of some administration - record all the cases to the client’s tool, follow up your answered calls and emails
Requirements
- Fluent in German language
- English language is an advantage
- BASED IN HUNGARY OR WILLING TO RELOCATE
- Loves helping customers, communicates clearly and has excellent problem solving skills
- Has a strong customer service focus
- Having experience in customer service that’s an advantage, but we will provide full professional training
- Pays close attention to the details
- Enjoys learning new things and develops – adopts changes easily and be flexible
- Confident user of MS Office package
What we offer
- Stable company background: we are the part of the Hungarian market since 1999. We are part of one of the market leaders companies in the CX sector.
- Health and Well-being: Company doctor contract with a private health consultant, and we offer support for glasses. Discount at the company doctor for your private consultation. In the part of our global well-being program, we use United Heroes application, which offers you challenges and articles on healthy lifestyle. Free dental check twice per year at our contracted private dentist for you and your close family.
- Engaging programs: Monthly Fun Days (treasure hunt, massage, etc.) themed days in the office, online games, challenges. Darts and table soccer in the office, coffee (coffee machine and coffee maker) and tea and soft drinks are available, free of charge. Referral program, charity events.
- Career program: Internal career opportunities, talent program for those who want to improve their skills. Paid professional training lead by our professional trainers.
- Compensation and benefits: Cafeteria (SZÉP card), team specific bonuses, jubilee bonus, free bank account at one of the market leader bank group, discount in DIY store and in a Hotel chain for the reservations.
- Extra holidays by Foundever: we provide extra holidays for some cases, full-paid father’s leave
- Multilingual environment: native colleagues from more than 25 nationalities, become a member of a friendly team, a company culture where we respect our diverse and unified teams, where we are proud of our achievements.
- Relocation package: if you’re moving to Hungary, we are helping you with the relocation (travel) and work-related documents (health insurance, tax)
Workplace extras
- Cafe
- Shower
- Corporate events
- Bicycle storage
- Free fruits, snacks
- Free coffee, soft drinks
- Massage
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Egyéb adatok és információk
Értékelések a(z) Foundever Magyarország Kft. cégről
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