German speaking B2B Technical Support Agent

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WHC PERSONAL KFT.
Munkavégzés helye

Hibrid • 1054 Budapest, Kálmán Imre utca

Munkaidő, foglalkoztatás jellege
- Teljes munkaidő
- Alkalmazotti jogviszony
- Beosztás szerinti munkarend
Biztosított eszközök
- Laptop
- Mobiltelefon
Elvárások
- Német felsőfok
- Nem kell tapasztalat
- Középiskola

Állás elmentve

A hirdetést eltávolítottuk a mentett állásai közül.

A hirdetés adatait sikeresen elküldte az email címére.

Responsibilities

Handle inbound and outbound interactions with B2B customers
Provide technical troubleshooting for mobile, fixed-line, internet, and TV services
Respond to customer queries via calls, emails (Sprinklr), and ticket systems
Manage open cases and follow up on pending technical issues
Support customers with contracts, billing, and product-related queries
Identify suitable Care-to-Sales opportunities where appropriate
Ensure accurate system documentation and compliance with processes

Requirements

German proficiency at C1/C2 level (spoken and written)
Basic English knowledge
High flexibility regarding working hours, willingness to work on weekends and public holidays
Confident PC user with the ability to work across multiple systems
Solution-oriented mindset with strong problem-solving skills
Excellent communication skills with empathy and professionalism
Customer-focused approach with attention to follow-ups and resolution

What we offer

2-3 days home office opportunity/week after 3 months
Stable, well-established company
International environment
Long-term career opportunity
Opportunities for professional development

Company info

For our partner playing a key role in the telecommunications sector, we are looking for Technical Support Agent colleagues with strong German language skills. Immediate start available! Career starters are welcome!

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