French-Speaking Technical Support Analyst

Jelentkezem

Cég neve

Transcosmos Kft
Munkavégzés helye

Hibrid • 1133 Budapest, Váci utca 1-3.
Profession Prémium

Nézd meg a jelentkezők átlag bérigényét! Ft/hó

Egyéb juttatások
- Egészségpénztár
- Szakmai tréningek
- Nyelvtanulás támogatása
- Munkába járás támogatás
- Egészségbiztosítás
Munkaidő, foglalkoztatás jellege
- Alkalmazotti jogviszony
- Kisgyermekeseknek
- Általános munkarend
Elvárások
- Angol középfok és
- Francia felsőfok
- Nem kell tapasztalat
- Általános iskola

Állás elmentve

A hirdetést eltávolítottuk a mentett állásai közül.

A hirdetés adatait sikeresen elküldte az email címére.

Responsibilities

French-speaking Customer Service & Technical Support
Budapest, Váci út | Hybrid working | Monday–Friday, 10:00–19:00 | 40 hours/week

Speak French and enjoy helping people solve problems? Join our international team in Budapest and support customers with consumer electronics and smart home devices.
You’ll use French every day, help customers get their devices working, and combine customer service with practical technical troubleshooting. Previous customer service or technical support experience is an advantage, but it is not a requirement.

What we offer

Hybrid working: combine working from home with office days in Budapest.
Weekends off: work Monday to Friday, 10:00–19:00.
SZÉP Card and private health insurance.
Commuting allowance to support your travel to work.
Language learning support to develop your skills.
An international team and an easily accessible office on Váci út.

What you’ll do

Support French-speaking customers by phone, email, and chat.
Help resolve device, software, Wi-Fi, and Bluetooth connectivity issues.
Explain troubleshooting steps clearly and patiently.
Answer questions about products, services, and orders, and handle complaints professionally.
Follow customer cases through to resolution and escalate complex technical issues to the appropriate teams.
Keep customer information accurate and follow support procedures and data protection guidelines.

What you’ll need

Confident French communication skills to support customers verbally and in writing.
Good spoken and written English.
A patient, empathetic approach and strong communication skills.
A practical approach to solving problems.
The ability to work independently and as part of a team.
A high school diploma or equivalent.

An advantage, but not essential