French Speaking Service Desk Agent

As a French Speaking Service Desk Representative, you will make an impact by supporting our clients with first‑level IT assistance across a wide range of technologies. You will be a valued member of our multilingual Service Desk team, providing high‑quality customer support in French and working collaboratively with Level 2 teams and other internal stakeholders to ensure timely and effective issue resolution.

• Resolve IT issues as the first point of contact for end‑users (Level 1 IT support).
• Handle customer interactions via phone, email, and ticketing tools.
• Accurately document, log, and administer all received requests in the ticketing system.
• Delegate unresolved issues to the appropriate Level 2 teams.
• Follow up on open cases and ensure users are kept informed.
• Maintain and continuously improve customer satisfaction.
• Manage tickets and queues daily to ensure timely processing.
• Demonstrate strong communication and problem‑solving skills in a fast‑paced support environment.

Budapest, Hungary (9th District, Mill Park Office)
Employment Details

• Permanent, Full-time (40 hours/week)
• Hybrid work model
• Service window: 24/7

• C1/C2 level French and upper‑intermediate English language skills.
• Previous experience in any customer‑facing role; IT Help Desk experience is advantageous.
• Strong customer-focus mindset and willingness to learn.
• Excellent written and verbal communication skills.
• Logical thinking, multitasking abilities, and problem‑solving skills.
• Flexibility to work in rotating 8‑hour shifts.
• High School Diploma or higher.

These Will Help You Stand Out

• Experience in IT technical support or service desk environments.
• Familiarity with ticketing tools and ITSM workflows.
• Ability to handle pressure and maintain professionalism in challenging situations.

• Competitive salary
• Annual bonus system
• Cafeteria package
• Risk and accident insurance
• Language course reimbursement
• Medical services at a private clinic
• All You Can Move SportPass
• Relocation package