Állás részletei
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Cég neve
DHL Supply Chain Mo. Kft.
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Munkavégzés helye
Budapest
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Egyéb juttatások
- Cafeteria
- Szakmai tréningek
- Sport támogatás
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Munka típusa
- Teljes munkaidő
- Home office
- Alkalmazotti jogviszony
- Általános munkarend
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Elvárások
- Angol középfok és
- Francia középfok
- Nem kell tapasztalat
- Középiskola
Állás elmentve
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A hirdetés adatait sikeresen elküldte az email címére.
Állás leírása
DHL Supply Chain is the leading provider of supply chain management services across the globe, serving the consumer goods, technology and industrial products sectors
with a variety of contract logistic solutions. These include distribution centre management, global inbound management of components to production lines, co-packing, and inventory management.
We are looking for a
French Speaker Customer Service Coordinator
to join us in our Budapest Command Centre
Key responsibilities
- To professionally and efficiently interact by international customer queries: mainly in written form by e-mails, orders, online chats, occassionaly phone calls, logging customer orders and following them up in the order management system
- To provide professional technical support to consumers based on strong product knowledge
- To use customer's and DHL owned systems according to the customers work instruction
- To follow up emails, queries/orders/deliveries according to the customers work instruction
- To take care of updating the weekly and monthly reports, monitoring the inventory of warehouses in the system
- To investigate complex cases, shipments, requests, tracking the complaints and claims, facilitating to find a solution for escalations, challenges
- To communicate with central/local/satellite warehouses, to escalate issues to higher level
- To support warehouses, customers in a professional and friendly manner
Requirements
- Good verbal and written skills in English and French
- Secondary education
- Strong customer focus
- Good communication skills
- PC literacy with good working knowledge of Microsoft applications
- SAP or any other order management system knowledge is not a must, but an advantage
- Team work and dynamic approach
- Fresh graduates are welcome!
What we offer
- Detailed training on DHL customers and products
- Possibility to improve your knowledge and skills in the field of order handling, excel reporting, professional customer care
- Dynamic and friendly team
- Fresh graduates are also welcome, great possibility to start your successful career in the field of customer service and contract logistics
- Internal development opportunities
- Stable multinational company background
- Modern working environment
- Home Office possibility, after probation period
- Extra benefits (discounted fee to Gilda Max network, All you can move offering, fruit days)
- DHL is an equal opportunity employer
- Cafeteria system even during probation period
Sector(s):
- Business Supporting Centres
- Client Support, Administration
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Egyéb adatok és információk
Értékelések a(z) DHL Supply Chain Magyarország Kft. cégről
Az adatok az oldalon leadott értékelések eredményét tükrözik, melyre a cég nincs ráhatással.
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