F&B Manager (H/F)

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Mont Cervin Palace
Munkavégzés helye

Zermatt, 3920, Mitarbeiterbüro Bahnhofstrasse 38

Munkaidő, foglalkoztatás jellege
- Teljes munkaidő
- Általános munkarend
Elvárások
- Angol középfok
- 1-3 év tapasztalat
- Főiskola

Állás elmentve

A hirdetést eltávolítottuk a mentett állásai közül.

Responsibilities

Your main tasks

Oversee and manage all Food & Beverage operations across restaurants, bar, breakfast, room service, and events/banqueting.
Ensure consistent delivery of luxury service standards and exceptional guest experience in line with LQA requirements.
Coordinate service, kitchen, stewarding, and back-of-house teams to ensure smooth daily operations.
Monitor operational performance (covers, revenue, costs, guest feedback) and implement corrective actions.
Lead the strategic development and positioning of the hotel's Food & Beverage offering.
Drive revenue growth through concept development, seasonal activations, upselling, and cross-selling.
Manage budgets, forecasting, cost control, purchasing, and inventory management.
Ensure full compliance with hygiene, safety, HACCP, and quality standards.
Handle guest complaints and VIP requests with professionalism and discretion.
Oversee cash handling, billing procedures, and duty management shifts.
Lead, recruit, train, and develop F&B teams in line with luxury service and LQA standards.
Ensure optimal staffing levels and productivity adapted to seasonal activity.
Conduct performance management, coaching, and KPI follow-up for management teams.
Act as an ambassador of the hotel and Michel Reybier Hospitality Collection values.

Requirements

Your profile

Proven leader with experience in Food & Beverage management within 5-star luxury hotels or palaces.
Strong operational background in multi-outlet environments, including restaurants, bars, breakfast, room service, and events.
Solid knowledge of fine dining standards; Michelin-star experience is a strong advantage.
Experienced in seasonal luxury resort operations with high-volume and peak activity periods.
Strong financial acumen, including budgeting, forecasting, cost control, purchasing, and inventory management.
Demonstrated ability to lead, coach, and develop large teams with a hands-on leadership style.
Excellent understanding and practical application of LQA standards, service excellence, and guest satisfaction.
Highly professional, guest-oriented, discreet, and detail-focused.
Strong communication skills with the ability to coordinate effectively across departments.
Degree or diploma in Hospitality Management or equivalent professional training.
Solid knowledge of HACCP and Swiss hygiene & safety standards.
Passionate about luxury hospitality, service culture, and continuous improvement.

What we offer

Benefits

The opportunity to rent accommodation in one of our staff houses, centrally located in Zermatt or Täsch
Employee, Family & Friends room rates and other benefits (for example, in the numerous restaurants of the MRH-Zermatt SA hotels)
A fitness room is available to our employees, as well as a wide range of sports activities in Zermatt
Access to our pool area during designated staff swimming times
Through a development program, doors are open to various courses, for example with the company Ritzy
Discounts on season or annual mountain railway passes with the Zermatt resident card
For employees who do not wish or are unable to work both the winter and summer seasons in Zermatt, we provide support—together with our partner hotels—in finding a complementary position

Company info

Michel Reybier Hospitality includes around a dozen luxury properties in Switzerland and France. In the world-renowned resort of Zermatt, the hotel portfolio comprises the traditional Mont Cervin Palace 5*S, the trendy new Schweizerhof 4*S, and the historic Monte Rosa 4*.e Rosa 4*.