Dutch Speaking Service Desk Representative

Cognizant is a global leader in technology and consulting services, dedicated to helping businesses transform and innovate. We are committed to fostering a diverse and inclusive workplace where every employee can thrive.

For our office in Budapest, Hungary we are looking for Service Desk Representatives to provide first level customer support for our market leader pharma client.

• Job location: Budapest, Hungary, 9th District, Mill Park office building
• Role type: permanent
• Full time employment, 40 hours/week

Job responsibilities

• Resolving IT issues of our clients, act as first point of contact for the customer (Level 1 IT support)
• Handling end-user calls and web queries via tools, phone and email
• Documentation and precise administration, logging of calls on the ticketing tool
• Delegation of problems which cannot be resolved on first level to the competent Level 2 teams
• Keep the user informed, own and follow-up ongoing cases
• Maintaining and improving customer satisfaction level

• have native or close to native skills in Dutch and at least upper-intermediate English
• have experience in customer service – experience gained in IT Help Desk is an advantage but not a must
• have High School degree
• have desire to learn - no IT background required, training will provide the necessary technical knowledge
• are open to work in shifts
• have excellent communication skills – both written and spoken
• are flexible, open-minded personality with a "can do" attitude

• Multilingual environment, native colleagues (50% of the team is a native speaker of their support language)
• Pleasant and inspiring working atmosphere with multicultural community and state-of-the-art technologies.
• Easy to access location and modern office building
• Competitive salary and cafeteria benefits; free sport allowance (near the office buildings), All You Can Move Sport Pass (at a discounted price), medical benefits and other perks
• Reimbursable language courses
• Team events and Company events (cool and youthful parties with team-games, etc.)
• High value awards and recognitions, annual bonus for top performers, and annual salary review