Director of Customer Success Management (CSM) (m/f/d)

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TOPdesk Deutschland GmbH
Munkavégzés helye

Távmunka / Remote

Munkaidő, foglalkoztatás jellege
- Teljes munkaidő
- Általános munkarend
Elvárások
- Angol felsőfok és
- Német középfok és
- Holland középfok
- 1-3 év tapasztalat
- Középiskola

Magyarországon belül bárhonnan végezhető

Teljes munkaidő Általános munkarend

Angol felsőfok és Német középfok és Holland középfok 1-3 év tapasztalat Középiskola

Állás elmentve

A hirdetést eltávolítottuk a mentett állásai közül.

Responsibilities

Strategic Leadership: Define and execute the vision and strategy for the Customer Success Management function at TOPdesk.
Team Building & Management: Lead, coach, and expand a growing team of Customer Success Managers in the Netherlands and Germany.
Customer Impact: Ensure the CSM team delivers measurable outcomes for customers through adoption, value realization, and expansion opportunities.
Cross-functional Collaboration: Partner with Sales, Account Management, Product, and Support teams to ensure seamless customer experiences and drive continuous improvement.
Operational Excellence: Establish scalable processes, tiered engagement models, and best practices for customer success management.
Metrics & Outcomes: Own and track performance against key metrics such as retention, expansion, and customer health.
Voice of the Customer: Represent customer needs and insights internally, driving product and service improvements.

Requirements

Proven leadership experience in Customer Success Management or related roles.
Strong background in building and scaling teams, ideally across multiple locations.
Strategic thinker with the ability to translate customer needs into measurable business outcomes.
Excellent collaboration and communication skills across teams and regions.
Experience with SaaS, software adoption, and customer lifecycle management.
Fluency in English; Dutch and/or German is a strong plus.

What we offer

Permanent employment contract and 30 days of annual vacation
Pleasant working atmosphere with flat hierarchies
Open working atmosphere in an international environment
Flexible working hours within a modern working environment
Possibility to work remotely
Well-founded onboarding by a buddy
Time for individual training opportunities to further develop your personal strengths
Joint employee events and team building measures
Employee subsidy for gym membership
Company health measures such as health days or fresh fruit
Free drinks (coffee, tea, water)
Gifts on special occasions, e.g. anniversary
Monthly tax-free payment in the form of a Mastercard
Possibility of time off (sabbatical)
Quality time together (table football, table tennis table, massage chair)
Corporate benefits
Vacation bonus

Company info

At TOPdesk, our mission is to ensure customers achieve value from our offering, leading to long-term retention, satisfaction, and sustainable growth. To strengthen this mission, we are looking for a Director of Customer Success Management (CSM) to lead the successful rollout and expansion of our CSM function.

This is an exciting opportunity to shape and scale a growing team across the Netherlands and Germany. You will play a pivotal role in building the foundation of our CSM strategy, driving adoption, and ensuring our customers realize their goals with TOPdesk.