Desktop Support Analyst

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EF Information Services Kft.
Munkavégzés helye

Budapest

Munkaidő, foglalkoztatás jellege
- Teljes munkaidő
- Általános munkarend
Elvárt technológiák
- HARDWARE IOS ACCESS WINDOWS VPN OUTLOOK
Biztosított eszközök
- Laptop
- Windows
- MacOS
Elvárások
- Angol középfok
- 1-3 év tapasztalat
- Középiskola

Állás elmentve

A hirdetést eltávolítottuk a mentett állásai közül.

Responsibilities

Provide Tier 1 and Tier 2 technical assistance
Maintain the health of the Budapest office IT environment including setting up workstations and meeting rooms
Troubleshoot local hardware such as laptops, printers, and peripherals
Resolve incoming incidents and service requests remotely for staff across Europe and the Middle East
Manage technical onboarding for new hires ensuring hardware and access from Day 1
Collaborate with global IT colleagues to identify recurring issues and improve standard operating procedures
Help maintain accurate records of local hardware and software assets

Requirements

1–3 years experience in a technical support role (Help Desk, Service Desk, or Desktop Support)
Experience supporting Windows 10/11 and macOS environments
Familiarity with Microsoft 365 (Teams, Outlook, OneDrive) and iOS mobile device support
Ability to troubleshoot common connectivity issues including Wi-Fi, VPN, and basic office networking
Excellent verbal and written English communication skills
Proactive, patient, and solutions-oriented mindset

What we offer

Global exposure working for a global company supporting colleagues across EMEA
Full-time, onsite role in a modern Budapest office with a multicultural team
Opportunity to learn from senior global experts and gain exposure to enterprise-level IT management tools
Competitive salary
SZÉP card/Cafeteria benefits
Supportive work culture

Workplace extras

Canteen
Corporate events
Free coffee, soft drinks

Company info

At EF we believe that the world is better when people try to understand one another. Since 1965, we have helped millions of people see new places, experience new cultures, and learn new things about the world and about themselves. Our culturally immersive education programs1 focused on language, travel, cultural exchange, and academics1 turn dreams into international opportunities. When you join EF, you join a multicultural and diverse community working across more than 600 schools and offices in 50 countries, all with one shared mission of opening the world through education. Whoever you are, whatever you are passionate about1we welcome you and want you to bring that to work every day. EF is proud to be an equal opportunity employer and we are committed to inclusion and belonging across race, ethnicity, gender, age, religion, caste, parental status, identity, experience and everything else that makes you unique. Founded in Sweden in 1965, EF has schools and offices around the world, including hubs in Boston, London, Mexico City, Se3o Paulo, Shanghai, Stockholm, Zfcrich, and more. Learn more at .