Czech or Slovak speaking Helpdesk Associate

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Cég neve

TESCO-BST
Munkavégzés helye

1138 Budapest, Váci út 187.
Egyéb juttatások
- Cafeteria
Munka típusa
- Teljes munkaidő
- Általános munkarend
Elvárások
- Szlovák középfok
- Nem kell tapasztalat
- Középiskola

Cafeteria

Teljes munkaidő Általános munkarend

Szlovák középfok Nem kell tapasztalat Középiskola

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TESCO-BST

We established our service centre supporting Tesco's operation in the Central European region back in 2019. Our colleagues provide service for Hungary, Czech Republic and Slovakia in several fields: finance, payroll and internal helpdesk. Besides these, we have a modern Technology Hub developing software and applications used by millions of people globally. Our young and dynamic teams are driving and accelerating changes on a global scale, so it is important for us to find colleagues that are ready to learn and develop themselves. At Tesco Business Solutions & Technology we support our business operating efficiently and serving shoppers a little better every day.

Czech or Slovak speaking Helpdesk Associate

The Role

Within Tesco Business Services and Technology, the Customer and Colleague Engagement Centre provides support for internal colleagues and external customers. The colleague support team receives IT and Product related queries while the customer team receives Clubcard, Tesco Online and general customer service related queries. Both teams are supported by an operational support team, to ensure an excellent customer experience and flawless operation. Altogether we are around 80 colleagues in the team and we provide support for Hungary, Slovakia and the Czech Republic.

Ensure all contacts are answered efficiently and resolved as detailed in the operating processes
Deliver a great colleague service experience
Take ownership of the issue, and using my knowledge and behavioural skills to engage, understand, action and deliver with confidence
Escalate contacts efficiently, where required, to minimize the impact on customers
Work collaboratively with colleagues within the team, across the wider business and our partners
Spot opportunities to improve the process for the business

Your background

Graduate/High school education
At least upper-intermediate English, Hungarian and Czech or Slovak knowledge
Experience in Customer Service is an advantage
Strong Computer Skills
Experience of using MS Office (Excel, Word & Power Point)

What’s in it for you

Tesco is a diverse and exciting employer, dedicated to being #aplacetogeton, providing career defining opportunities to all our colleagues. If you chose to join our business, we will provide you with:

Competitive Compensation package based on your experience and skills (Cafeteria, Mobile phone, 10+5% shopping discount in every Hungarian Tesco store)
Annual private healthcare package
Performance-based annual bonus
Minimum of 25 paid leave days per year
Career Growth is not just a cliché - we operate in 3 markets as one Central European business, so there are many opportunities for growth and development
Solid Business Background with more than 100 proud years of company history
We are a Great Team and we are not fond of any formalities here
Modern Office with great location (e.g.: free parking)
Flexible Working policy (e.g.: home-office)
Relocation Bonus when permanently moving to Hungary
Language Allowance

Tesco is committed to celebrating diversity and everyone is welcome at Tesco. As a Disability Confident Employer, we"re committed to providing a fully inclusive and accessible recruitment process, allowing candidates the opportunity to thrive and inform us of any reasonable adjustments they may require.

#LI-AS1

#LI-Hybrid