Customer Support Associate (Intern)

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Supercharge Kft.
Munkavégzés helye

Budapest

Munkaidő, foglalkoztatás jellege
- Teljes munkaidő
- 3 műszak
Elvárások
- Angol középfok
- Nem kell tapasztalat
- Középiskola

Állás elmentve

A hirdetést eltávolítottuk a mentett állásai közül.

Responsibilities

Responding to customer inquiries through various channels, such as phone, email, or chat, in a friendly and professional manner
Assisting customers by answering their questions, providing information, and guiding them through the support process
Troubleshooting and resolving technical and business operation issues within a broad and interesting domain
Collaborating with senior support staff to investigate problems, identify root causes, and provide appropriate solutions
Striving to meet customer satisfaction goals and key performance indicators (KPIs)
Maintaining a positive and helpful attitude during customer interactions, ensuring that customers feel valued and supported throughout their journey
Actively participating in training sessions and workshops to enhance your skills in customer support

Requirements

Ability to work at least 24 hours a week (in 8 hour shifts)
Excellent verbal and written communication skills in English
Ability to work on rotational shifts, including nights, weekends and holidays (shifts start at 7, 15, 23 o'clock)
Previous customer service experience is a big plus
Strong problem-solving abilities and a willingness to learn
Empathy and patience when dealing with customers
Familiarity with using basic computer applications and a willingness to learn new software tools
Ability to work collaboratively in a team environment
Flexibility to adapt to changing priorities and work in a fast-paced environment
Organisational and documentation skills

What we offer

To unleash your full potential, we’re here to help you grow every step of the way with an exciting international project, access to in-house soft skill trainings, and online courses
We’ll even support your English classes, and with our skill matrix, you’ll always have a clear path to learn
To feel your best, your wellbeing truly matters to us
That’s why we offer Life1 gym access to keep you moving, and extra sick days for those moments you just need a little rest and provide support through our Employee Assistance Program
To have a blast, you’ll join a friendly team of 200+ people, all passionate about building amazing digital products
Whether it’s our Summercharge festival, a football match, quiz night, or just grabbing a drink with teammates, there’s always something to look forward to
And with our buddy system, you’ll feel part of the team from day one
To brighten your day, our dog-friendly office in the heart of Budapest is filled with good vibes, great coffee, tasty snacks (yes, including Túró Rudi!), and cozy corners to relax, connect, or have a little fun when you need a break
You’ll also have a yearly personal budget and a company library to keep your curiosity growing

Company info

Supercharge is a company with local offices in several countries, headquartered in Budapest, Hungary. Budapest is where it all started for Supercharge - this is our headquarters and the beating heart of our company. We have local offices in several countries, but this is where the real magic happens. A buzzing, vibrant space filled with talented individuals dreaming up and delivering amazing products for our clients. This Office of the Year award-winning space is home to our legendary after-work events, and as located in the heart of the city, putting us just steps away from some of the best restaurants, cafes, and bars around.