Customer Success Manager

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GITMAX IT Services Zrt.
Munkavégzés helye

Hibrid

Munkaidő, foglalkoztatás jellege
- Alkalmazotti jogviszony
- Általános munkarend
Elvárások
- Angol felsőfok
- 3-5 év tapasztalat
- Középiskola

Állás elmentve

A hirdetést eltávolítottuk a mentett állásai közül.

Responsibilities

Building and maintaining strong partner relationships as primary point of contact and trusted advisor
Ensuring smooth transition from Business Development to AdOps for successful onboarding process
Setting clear expectations internally and with partners around performance, timelines, and deliverables
Monitoring and analyzing client performance and trends across daily, weekly, monthly and quarterly time frames to identify missed and growth opportunities
Conducting regular check-ins and performance reviews to understand partner goals and unlock opportunities for up-sell/cross-sell
Proactively addressing challenges and recommending solutions
Collaborating with internal teams around client strategy from pre-sale to onboarding and post launch lifecycle stages
Being the voice of the customer internally by communicating their feedback and goals
Staying informed on industry trends and new opportunities in the digital advertising space, especially in programmatic - OpenRTB, VAST and compliance regulations

Requirements

3+ years of experience in Customer Success, Account Management, or Client Services in the Digital Advertising space, preferably with exposure in programmatic advertising in CTV and mobile environments
Excellent communication and presentation skills
Experience with SSPs/DSPs/SDKs work and understanding of programmatic monetization
Following established workflows while actively identifying opportunities for process improvement and automation
Analytical mindset with ability to interpret and explain overall performance metrics
Strong organizational and project management skills
Ability to navigate in a fast-paced environment with proactiveness, adaptability, ownership and team-oriented mindset
Proficiency in reporting tools like Tableau or Clicdata, as well as Excel and Powerpoint
English level C1

What we offer

USD compensation valuing expertise plus performance bonus twice a year
Hybrid work format with working time 12:00 – 20:00 (CET)
Formal employment in Serbia or Cyprus
Growth-focused environment with access to learning resources and clear pathways for growth
Company’s equipment starting from day one
Fun team events such as virtual cooking classes, yoga sessions, team quizzes and more
Healthcare coverage and other benefits
A culture of trust with results over rules, open talk, ownership, and collaborative work

Company info

Our partner is an AI-native media consultancy helping agencies and brands navigate today’s fragmented media ecosystem. The company is headquartered in Miami, USA, and serves international clients in various markets. It works with global brands and marketing agencies and major advertising ecosystems.