Customer Success Manager, German speaking

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Fotoware AS
Munkavégzés helye

Hibrid • Oslo – Hamburg – Hannover - Düsseldorf Hybrid

Egyéb juttatások
- Egészségbiztosítás
Munkaidő, foglalkoztatás jellege
- Alkalmazotti jogviszony
- Általános munkarend
Elvárások
- Angol középfok és
- Német középfok
- 1-3 év tapasztalat
- Középiskola

Állás elmentve

A hirdetést eltávolítottuk a mentett állásai közül.

Responsibilities

As our Customer Success Manager, you will play a critical role in ensuring our customers continue to succeed, grow, and get maximum value from our solutions, with a primary focus on the DACH region.

You will own and grow a portfolio of customers, acting as a trusted advisor who combines commercial insight with technical understanding. This role is ideal for someone who enjoys combining relationship building, technical understanding, and commercial responsibility.

Your responsibilities include:

Trusted Parter and Advisor:
- Build strong trust, rapport, and long‑term relationships with customers ensuring that they drive more value from our solutions and adopt new offerings
Portfolio growth:
- Drive ARR growth within the existing customer base by identifying and leading opportunities to expand product usage and increase overall customer value through upsell
Sales metrics & forecasting:
- Identify areas for improvement to meet sales quotas, forecast and improve NRR
Technical expertise:
- Develop a solid understanding of Fotoware's DAM solutions and customer workflows
- Use your technical acumen to understand customer needs, discuss use cases, and position solutions effectively
- Perform your own demos of our solutions, tailored on customer's use cases
- Collaborate closely with sales engineers, product, and support teams when deeper technical expertise is required
Deal shaping:
- Negotiate pricing, rebates, and uplift at renewal
Drive one-to-many activities
- Run webinar, record videos, facilitate customer workshops, organize user forum events
Change management
- Lead strategic change management processes at customers, challenging the daily norms and driving adoption of new cloud solutions
Cross‑functional collaboration:
- Work closely with internal teams to deliver high‑quality, customer‑focused solutions and ensure long‑term success

Requirements

We are looking for a  customer centric, structured and self-driven Customer Success Manager who thrives in a high-pace environment and enjoys working with many customers.

You recognize yourself in the following:

Proactive & self‑driven:
You take ownership, manage your time effectively, and handle multiple priorities with confidence
Growth mindset:
You are eager to learn, grow, and embrace new challenges, both professionally and personally
Gets inspired by complexity:
You can tackle complex challenges, manage a large customer portfolio, and navigate multiple stakeholders without losing oversight
Strategic:
You think long‑term, able to keep a bird eye view on the bigger picture
Strong communicator & negotiator:
You communicate clearly and professionally in an international environment and are confident in negotiations
Outgoing & social: you are comfortable in acting as an ambassador for our brand, driving your own customer success activities and building a presence online

Must‑have:

Fluent or native German and fluent English (written and spoken)
Experience from B2B SaaS, software, or complex technology environments
Strong communication and negotiation skills in an international environment
Experience managing long‑term customer relationships
Proven results in growing NRR
Ability to understand technical solutions and translate them into customer value
Self‑driven, structured, and comfortable managing priorities across a broad customer portfolio
Experience driving one-to-many customer success activities

Nice‑to‑have:

5+ years' experience in Customer Success, pre-sales or technical B2B sales

What we offer

An inclusive workplace which values flexible workstyles, work hours and diversity
Fotoware share of women are 46% and our internal survey results score 4,7 of 5
A key role in a company with more than 30 years of experience in helping thousands of customers globally to manage their digital media files and workflows
An international environment filled with possibilities for personal and professional growth
A company certified as Great Place to Work and awarded Norway's Best Workplace in 2020, 2021 and 2022. We were also awarded one of Europe's Best Workplaces in 2020 and 2021
Travel insurance and private health insurance that includes free physiotherapy and psychological treatment
We prefer physical presence but offer flexibility with remote work options.

Our values

To succeed at Fotoware, you should identify with our values:
Responsible · Caring · Innovative · Passionate

These values shape how we work together — and how we build technology that makes a difference.

“What surprised me most was how much trust you're given — and how willing people are to help you succeed.”
— Fotoware employee

Company info

In Fotoware, we enable people and organizations to do more with their content.
Join us in helping customers get real value from the technology they rely on every day.

Fotoware is a Norwegian software company that develops and delivers advanced and innovative Digital Asset Management (DAM) solutions to customers in 40 countries worldwide. We are proud to work with some of the world's leading brands and organizations, such as the Financial Times, Rijksmuseum, Breitling, London Metropolitan Police, and many more.

How we work at Fotoware

High‑trust environment with real ownership and autonomy
Working with solution selling in a team of techies
Close collaboration across sales, marketing, product, and services is part of everyday work