Állás részletei
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Cég neve
Cloudpay
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Munkavégzés helye
Budapest
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Egyéb juttatások
- Cafeteria
- Egészségbiztosítás
- Élet- és balesetbiztosítás
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Munka típusa
- Teljes munkaidő
- Home office
- Alkalmazotti jogviszony
- Rugalmas munkaidő
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Elvárások
- Angol középfok
- 1-3 év tapasztalat
- Főiskola
Állás leírása
Responsibilities
As a Customer Success Manager (CSM) at Cloudpay, you will play a pivotal role in ensuring the success and satisfaction of our global customers. Serving as the primary point of contact, you will build strong relationships, understand customer needs, and proactively address challenges to drive value and maximize client retention.
Daily Duties and Main Responsibilities will include:
- Strategic Partnership: Develop a deep understanding of each customer's business objectives, challenges, and requirements. Collaborate with cross-functional teams to align our solutions with customer goals and drive mutual success
- Customer Engagement: Build and nurture strong relationships with key stakeholders across customer organizations. Conduct regular check-ins, provide ongoing support, and serve as a trusted advisor to address inquiries and concerns promptly
- Account Management: Own the end-to-end customer lifecycle, from operations to renewal. Develop tailored success plans, monitor KPIs, and identify opportunities for upselling and expansion to drive revenue growth
- Issue Resolution: Proactively identify and mitigate risks, escalations, and challenges to ensure a seamless customer experience. Collaborate with internal teams to address technical issues, product enhancements, and process improvements
- Product Adoption: Drive adoption and utilization of Cloudpay's platform and services. Provide training, resources, and best practices to empower customers to leverage our solutions effectively and achieve desired outcomes
- Feedback Loop: Gather customer feedback, insights, and testimonials to inform product roadmap prioritization and enhancement initiatives. Advocate for customer needs internally and contribute to the continuous improvement of our offerings
Requirements
Attributes and Experience Required:
- Proven experience in customer success, account management, or related roles, preferably in the Payroll or HR industry
- Exceptional communication, presentation, and interpersonal skills. Ability to engage with diverse stakeholders and influence outcomes at all levels
- Strategic mindset with a customer-centric approach. Ability to identify opportunities, solve problems, and drive results in a fast-paced, dynamic environment
- High proficiency in English is a must
What we offer
Package and Benefits:
- Competitive annual salary
- 20 days annual leave, plus bank holidays and statutory allowances
- Earned Wage Access (via CloudPay Now app)
- Birthday leave
- Cafeteria benefits
- Flexible remote working
- Life assurance
- Private medical insurance
- Personal and professional development opportunities
- Friendly working environment
Company info
CloudPay is an organisation of over 1,100 people united by a single purpose - to modernise the pay experience for business and people, raising the importance of pay processes beyond an operational function to become a true business advantage.
With a proud heritage of over 25 years, we are trusted to manage the pay processes of 250 global organisations, processing over 2.5 million payslips a year in 130 countries, handling over $24bn of payments in 168 currencies. We fully understand the challenges facing payroll teams and are committed to improving them.
Our integrated portfolio of payroll, funding, payments and pay on-demand solutions are delivered through a single cloud-based platform that can be deployed anywhere in the world. By unifying payroll, treasury and HCM functions and leveraging the latest technology, we can transform pay processes, making them fast and friction-free.
We're making payroll more flexible, with services that can be deployed globally, regionally and locally giving employees a choice of how they prefer to be paid - making pay a key differentiator.
And we're bringing certainty, with end-to-end compliance, always-on global data analytics and error-free automated operations, so however complex an organisation may be, payroll is one thing that can be relied on.
We're committed to providing an excellent employee experience through fulfilling projects, empowerment to make a difference, and an environment that inspires innovation.
The benefits of working at CloudPay include a competitive compensation package, career development opportunities, access to wellness resources, and a vibrant global culture.
We are looking for passionate individuals who maintain a strong desire to succeed.
How to apply
Apply via "Jelentkezem" button underneath!
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