Customer Success Engineer (Support Engineer)

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Utimaco GmbH
Munkavégzés helye

Németország

Munkaidő, foglalkoztatás jellege
- Teljes munkaidő
- Általános munkarend
Elvárt technológiák
- JAVA C C++ ERP CRM
Elvárások
- Angol középfok
- 1-3 év tapasztalat
- Egyetem

Állás elmentve

A hirdetést eltávolítottuk a mentett állásai közül.

Responsibilities

Your tasks

Your mission:

Ensure an excellent customer experience in close collaboration with our customers and partners
Support our customers and partners to solve problems and ensure a noticeable top-level satisfaction
Continuous improvement of our support quality and infrastructure

Your responsibilities:

Act as a capable partner on eye level in appearing support cases;
Handle support cases of 1st, 2nd and 3rd level;
Simulate customer problems in our TestLab and implement test and analyzing programs; for L3 support engineers
Manage RCA for RMA cases
Support the continuous improvement and maintenance of our support infrastructure (knowledge base, support portal);
Partner with our global support colleagues as well as other internal and external interfaces

Requirements

Your profile

Your profile:

University degree with technical focus or similar background with several years of professional experience, ideally gained in a support role within the IT industry;
Basic programming skills using Java, C or C++ (that is the ideal case; not a hard requirement but would help tremendously)
You know the basics of cryptography
TCP/IP networking knowledge is a plus;
Cooperative, communicative, service and solution-oriented way of working with very good analytical skills;
Very good English communication skills;
Expericences with ERP and CRM systems is a plus

What we offer

An open and friendly corporate culture characterized by constructive and collaborative interaction
We provide you with support for your future plans with a company pension scheme (depending on country-specific circumstances).
Early risers and night owls - thanks to a flexible working model you can organise your working day yourself.
We also support you privately Ã¢ benefit from special payments or additional vacation days on anniversaries or other special occasions.
Utimaco is growing and living diversity! Our global team includes colleagues from 42 nationalities and 45 different languages spoken.

Company info

Utimaco is an international provider of IT security solutions and cybersecurity technologies with headquarters in Aachen (Germany) and Campbell (USA). For over 40 years, we have been developing innovative solutions for the protection of people, data and communications that meet the highest standards. We are the world's leading manufacturer of hardware security modules and compliance solutions in a wide range of industries such as automotive, banking, telecommunications and many more.
With our global network of partners and customers, we contribute to making digital information and infrastructures secure worldwide. Become part of our team and help us make the digital world more secure - together we are shaping the future of IT security.