Customer Service Specialist

Customer Service Specialist (m/f/d)MF Group is a subsidiary of Riverty and part of the Bertelsmann Group. Around 120 employees work across two locations in Switzerland to make invoice-based purchasing with flexible installment payments even simpler and safer for Swiss retailers. As a leading Swiss provider, we are a key partner for the retail sector, combining credit checks, fraud prevention, invoicing, and pre-financing into a comprehensive end?to?end solution.In addition to our straightforward invoice payment solutions—both online and in?store—we offer private customers flexible cash loans. We also issue a variety of payment cards. Our strength lies in managing complex projects where multiple sales channels and payment methods interact seamlessly. We work with nearly all major brick?and?mortar and online retailers in Switzerland, actively shaping the future of payments.We are looking for aCustomer Service Specialist (m/f/d)(unlimited, full-time) Join our team at our location in Chiasso - flexible working conditions availableCustomer Service Specialist (m/f/d)Your ResponsibilitiesIn this role, you will be responsible for the following tasks:Handling customer inquiries via phone and emailIndependently managing operational tasks related to account maintenanceManaging and processing credit card requestsReviewing and supporting customers in cases of credit denialYour ProfileWe are looking for proactive individuals who enjoy interacting with people and working with numbers. We also expect the following qualifications:Commercial training or equivalentNative Italian speaker or excellent spoken and written ItalianExcellent spoken and written French (mandatory)Good knowledge of German and experience in customer service are considered a plusWe are seeking team members who are motivated and eager to contribute to the continued growth of our business. Our employees are one of the key factors in our success. That's why teamwork and social skills are just as important to us as a good sense of humor and a healthy dose of pragmatism. You can expect a dynamic and international work environment. Above-average working conditions and a modern infrastructure complete our attractive offer.Company: MF Group AG | Job ID:Your benefits:Central locationLunch Check & Reka MoneyFloating working hoursBright, modern officesExciting evironmantYoung TeamFleet discount40 hours week jid4821cc1pn jit0207pn jiy26pn