Customer service representative (Evening and Weekend)

Jelentkezem

Cég neve

AUSTRAUTO GMBH
Munkavégzés helye

Távmunka / Remote • Opcionális iroda

Munkaidő, foglalkoztatás jellege
- Teljes munkaidő
- Alkalmazotti jogviszony
- Beosztás szerinti munkarend
Biztosított eszközök
- Laptop
- Mobiltelefon
Elvárások
- Angol középfok és
- Német középfok és
- Olasz középfok
- Nem kell tapasztalat
- Főiskola

Állás elmentve

A hirdetést eltávolítottuk a mentett állásai közül.

A hirdetés adatait sikeresen elküldte az email címére.

Feladatok

Main Responsibilities
Customer Support

Manage and screen shared company email accounts; respond to customer inquiries in writing or forward them to the appropriate department.
Handle customer notifications, complaints, or clarification requests with professionalism and courtesy.
Provide administrative support to office staff, especially rental agents.
Create and update databases and records as needed.
Organise file systems, correspondence, document handling, scanning, and text processing.

Customer Satisfaction

Call customers after the end of their rental to assess satisfaction levels and gather feedback.
Analyse the reasons behind satisfaction or dissatisfaction and report potential improvement areas to the relevant department.

Debt Collection

Contact customers with outstanding payments or overdue invoices to request settlement.
Cooperate with the administrative and legal departments for complex or disputed cases.

Elvárások

Required Skills

Fluent English + German, or English + Italian, both written and spoken.
Excellent communication and active listening skills.
Ability to handle challenging conversations with a solution-oriented approach.
Independence, positivity, accuracy, and reliability.
Strong attention to detail and deadline management.
Ability to tolerate repetitive tasks.
Higher education completed.
Confident user-level knowledge of standard IT systems and MS Office.

Előnyt jelent

Additional languages are an advantage.
Previous experience in a similar job.

Amit kínálunk

We Offer

Full-time, permanent Hungarian employment contract.
Initial net salary for the first 3 months: 350,000 HUF/month, with growth potential.
Supportive, friendly, and enthusiastic team.
Stable company with an international background.

Céginformáció

We are an international car rental company with 30 years of experience, currently expanding our team. We are looking for a motivated colleague to join us in a full-time, home-office position in alternating evening and weekend shifts.

Home-office position, with an available background office in Budapest when needed.