Customer Operations Specialist

Customer Operations Specialist (m/f/d)
Our client is a globally active manufacturing and technology company in the advanced materials sector. For their location in the northern region of Zurich, we are seeking a Customer Operations Specialist (m/f/d) for a try & hire opportunity.
Try & Hire is a recruitment model in which a candidate is initially employed on a temporary basis with the possibility of being permanently hired after a successful trial period.
Customer Operations Specialist (m/f/d)
Our client is a globally active manufacturing and technology company in the advanced materials sector. For their location in the northern region of Zurich, we are seeking a Customer Operations Specialist (m/f/d) for a try & hire opportunity.
Try & Hire is a recruitment model in which a candidate is initially employed on a temporary basis with the possibility of being permanently hired after a successful trial period.
Description
In this role, the Customer Operations Specialist (m/f/d) serves as the central interface between customers and internal departments such as Sales, Technical Support, Planning, Production, Logistics, and Finance. Responsibilities include handling customer inquiries, preparing quotations, processing orders, coordinating shipments, invoicing, managing email correspondence, and providing after-sales support.
Prepares quotations and processes customer orders in coordination with sales and technical teams
Manages order confirmations, delivery schedules, logistics coordination, invoicing, and export documentation
Monitors inventory, urgent orders, shipment releases, and customer payment follow-ups.
Maintains accurate SAP master data, pricing, proof of delivery, and customer records in compliance with business rules and SOX requirements
Responds promptly to customer inquiries and ensures efficient resolution of operational and shipping issues. backup for colleagues for different countries
Continuous improvement in the service quality and overall
Profile
For this challenging and rewarding position, the ideal candidate should have:
Successfully completed commercial education or equivalent qualification
Previous experience in customer service, order management, sales support, or a similar operational role
Understanding of logistics, export documentation, and order fulfillment processes is considered an advantage
Proficiency in Microsoft Office applications; SAP/ERP knowledge is an advantage
Fluent in English, both written and spoken.
Additional languages are a plus
Strong organizational, administrative, and multitasking skills with the ability to manage priorities effectively
Excellent attention to detail, accuracy, and ability to work in a fast-paced environment with a strong sense of urgency
Proactive problem-solving mindset with the ability to analyze issues and deliver timely solutions
Strong communication and interpersonal skills with a customer-oriented approach
Ability to handle complex queries professionally and collaborate effectively across departments
Job Offer
The selected candidate will be part of a dynamic team and actively contribute to shape, develop and drive the department for success! jidc11d72cpn jit0522pn jiy26pn