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Grafton Recruitment
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Munkavégzés helye
Budapest -
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Ft/hó Megnézem -
Munkaidő, foglalkoztatás jellege
- Teljes munkaidő
- Általános munkarend
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Elvárások
- Angol felsőfok
- 5-10 év tapasztalat
- Egyetem
Állás leírása
Responsibilities
What will be your main tasks?
- Supervise customer order processing and resolve related issues
- Support and guide team leaders and their teams
- Use SAP and BI reports to track performance and KPIs
- Prepare Excel reports and collaborate with the sales team
- Handle complex customer cases and lead process improvements
- Work closely with other departments to ensure a seamless customer journey
Requirements
You're the ideal candidate if you have:
- 5+ years of experience in a customer service leadership role
- Strong knowledge of SAP and BI reporting tools
- Excellent English skills; other languages (e.g. French) are a plus
- Proficiency in Excel and familiarity with CRM systems
- Experience in handling escalations and driving process improvements
- Strong communication, problem-solving, and leadership skills
What we offer
Why join our Partner?
- Excellent benefit package: annual bonus, cafeteria, private medical services
- Be part of a forward-thinking company that values innovation and continuous improvement.
- Opportunities for professional development and career advancement.
- Work with a collaborative and supportive team that values your contributions.
If you are a proactive and meticulous professional with a passion for customer service management we encourage you to apply for this exciting opportunity.
Join our partner and take your career to the next level!
Company info
Customer Operations Manager
Lead. Inspire. Transform customer service across Europe.
Are you a people-first leader ready to shape the future of customer experience on a European scale?
Our international partner is seeking a Customer Operations Manager to take ownership of their European customer support function.
You'll lead four team leaders and their teams, drive performance, optimize processes, and bring the voice of the customer into every conversation.
This is more than a support role - it's an opportunity to lead transformation, empower your people, and deliver real business impact across borders.
If you're passionate about leadership, operational excellence, and turning customer service into a strategic advantage - we'd love to hear from you.
How to apply
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