Customer Care Teamlead (w/m/d)

Customer Care is responsible for building a transparent relationship with our (potential) customers. The Customer Care Team is the main customer contact and helps customers to get all the necessary information. The team leader manages the team and also focuses on optimizing internal processes and bringing new ideas to increase customer satisfaction. In addition, the team lead will distribute the common tasks to the team members according to their abilities.

To succeed, you will need

Customer care team leader responsibilities

• Provide operational and managerial leadership to the Customer Care Team
• As part of the Customer Care team, it will be the first point of contact for customers and their needs.
• Motivate, mentor and develop the team in line with departmental objectives.
• Assign responsibilities according to the employee's qualifications, support their development and challenge them appropriately.
• Conduct employee reviews, feedback sessions, and performance appraisals as per Company regulations.

Key Tasks and Responsibilities for customer care professional

• The main task is to communicate with our (potential) customers by phone, email, chat or social media.
• Assist the Sales force with lead time information
• Enter orders into the system according to information provided by the sales force or orders placed
• Coordinate the best delivery times for open orders with production
• Organize shipping of products to the customer and track shipping notices
• Support Sales in tracking payment of outstanding invoices
• Handle any customer problems or complaints in the best way to increase customer satisfaction
• Gather information across the organization to meet customer needs and communicate accordingly