Contract & Service Management Specialist

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Grafton Recruitment
Munkavégzés helye

Hibrid • Budapest

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Ft/hó Megnézem

Munkaidő, foglalkoztatás jellege
- Teljes munkaidő
- Általános munkarend
Elvárások
- Angol felsőfok
- Pályakezdő/friss diplomás
- Egyetem

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Responsibilities

Key Responsibilities
- End-to-end contract management: Managing framework, supplier, partner, and service contracts from an operational perspective
- Service & SLA management: Maintaining and improving the Service Catalogue, SLAs, and related documentation as part of the global service management team
- Performance management: Supporting the tracking and alignment of KPIs with business objectives
- Service evaluation: Analyzing SLA and KPI data, identifying gaps, and preparing improvement proposals
- Stakeholder collaboration: Working closely with internal teams and external partners to ensure smooth service delivery
- Contract changes management: Coordinating updates, addendums, and changes in line with business needs
- Digital contract administration: Managing workflows and records using modern digital tools (SharePoint, Office 365, OneDrive)
- Process optimization & automation: Identifying opportunities to streamline workflows and improve efficiency

Requirements

What We're Looking For
- 1-2 years of experience in contract management, service management, vendor management, or a related field
- Degree in Business Administration, Management, Economics, or a related field
- Understanding of SLA, KPI, and service management principles
- Business-oriented mindset with strong analytical and organizational skills
- Comfortable working in an international environment
- Fluent English (written and spoken) - primary working language
- Proactive, solution-oriented, independent, and eager to learn
- Confident in working with data, metrics, and cross-functional stakeholders

What we offer

What They Offer
- A stable, international work environment with opportunities for growth
- Hands-on experience at the intersection of service delivery, operations, and business
- Flexible working hours and hybrid work possibilities
- Exposure to global best practices and cross-functional projects
- Continuous learning opportunities, internal trainings, and supportive team culture

Company info

Join a trusted, future-focused international company where your contract and service management skills will contribute directly to smooth operations and measurable business outcomes.

This role is suitable for professionals with 1-2 years of experience looking to grow in a global service management environment.

Your Role

As a Contract & Service Management Specialist, you will manage and optimize service-related contractual relationships with partners and suppliers.

Your focus will be on service performance, SLA and KPI management, continuous improvement, and operational alignment, ensuring services support business and financial objectives.