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Hotel Monte Rosa
Munkavégzés helye

Bahnhofstrasse 80, 3920 Zermatt, Switzerland

Munkaidő, foglalkoztatás jellege
- Alkalmi munka
- Általános munkarend
Elvárások
- Angol középfok
- 1-3 év tapasztalat
- Főiskola

Állás elmentve

A hirdetést eltávolítottuk a mentett állásai közül.

Responsibilities

Your main tasks

Assist with mise en place and table preparation
Deliver dishes and assist during service
Clear tables and maintain cleanliness of the restaurant
Support the service team as needed
Guarantee exceptional guest experience and consistent luxury service standards.
Ensure full compliance with hygiene, safety and quality standards, including HACCP and LQA standards, and drive continuous improvement.
Ensure the proper daily service protocols and standards.
Regularly review and update guest CARDEX profiles.
Build guest loyalty and develop the clientele; promote the hotel's.
Do everything possible to anticipate and meet guests' requests.
Ensure proper compliance with applicable health and safety regulations.
Inform management of any “abnormal” situation regarding safety or risks of accidents involving guests or colleagues.

Requirements

Your profile

Minimum 2 years of experience in a similar role within a 5-star luxury hotel / Palace.
Proven experience in a seasonal environment with high activity levels and operational peak periods.
Proven experience in guest relation excellence.
Strong background in handling VIP and high-profile guests, with absolute discretion and attention to detail.
Diploma in Hospitality Management, Hotel & Restaurant Management, or equivalent professional training.
Knowledge of HACCP and Swiss hygiene & safety standards; relevant certifications are a plus.
Continuous professional development and a strong interest in luxury service standards (LQA) are highly valued.
Fluent English skills; German and French is an advantage

What we offer

Benefits

Centrally located staff accommodation in the heart of Zermatt
Employee, Family & Friends room rates and additional benefits (for example in the many restaurants of MRH-Zermatt SA)
An exclusive fitness room for employees, as well as a wide range of sports activities in Zermatt
Access to our pool area during designated staff swimming hours
Through a development program, you have access to various courses, for example with the company Ritzy
Discounts on seasonal or annual mountain railway passes with the Zermatt resident card
For employees who do not wish or are unable to work both the winter and summer seasons in Zermatt, we provide support—together with our partner hotels—in finding a complementary position

Company info

Instead of a grand driveway, there is a small canopy and a modest wooden door—no sea of flags, but a beautiful brass plaque instead—you could almost miss it. The cozy lobby, welcoming entrance area, and various lounges charm visitors with genuine character. The Monte Rosa takes its guests back to the origins of mountain tourism and is infused with the charm of its founding years, without ever feeling like a dusty museum. There is plenty to dream about; the mirrors have reflected much over the years, yet they remain silent…