Client Support Associate (IT) - German speaking (KH_104497)

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Karrier Hungária Kft.
Munkavégzés helye

Hibrid • Budapest

Elvárt technológiák
- HARDWARE NETWORK IT SUPPORT
Elvárások
- Angol középfok és
- Német felsőfok
- 1-3 év tapasztalat
- Középiskola

Állás elmentve

A hirdetést eltávolítottuk a mentett állásai közül.

A hirdetés adatait sikeresen elküldte az email címére.

Main responsibilities, tasks:

Troubleshoot and resolve Level 1 IT issues while aiming for first-contact resolution.
Manage incident and service request tickets across phone, email, chat, and web channels.
Provide technical support for hardware, software, and network-related issues (technical training is provided).
Maintain clear, proactive communication and timely updates throughout the resolution process.
Escalate complex incidents to appropriate support teams while ensuring seamless handover and follow-up.

Required skills:

At least 1 year of relevant IT support or customer service experience
Working proficiency in German and intermediate English skills
Intermediate English and advanced German language skills.
Basic understanding of IT systems and infrastructure
Strong problem-solving abilities and general technical aptitude
Outstanding communication skills

What our partner can offer:

Flexible hybrid work model (minimum 2 home office/week) after the onboarding
Modern office environment (in the 11th district)
Home office support allowance
Language allowance
Premium private health insurance
An attractive cafeteria package
A friendly, supportive, international team culture
Continuous training, learning, and career development opportunities

Advantages:

Work experience in a technical environment is appreciated

Company info:

We are looking for German speakers who enjoy solving technical challenges in an international B2B set-up.

Full technical training is provided to help you succeed and feel confident from day one!

Apply today and find out more!