Chef de Rang (H/F)

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Mont Cervin Palace
Munkavégzés helye

Zermatt, 3920, Mitarbeiterbüro Bahnhofstrasse 38

Munkaidő, foglalkoztatás jellege
- Alkalmi munka
- Általános munkarend
Elvárások
- Angol középfok
- 1-3 év tapasztalat
- Főiskola

Állás elmentve

A hirdetést eltávolítottuk a mentett állásai közül.

Responsibilities

Your main tasks

Prepare and organize the assigned service station or the restaurant
Welcome and advise guests on menu and wine selections
Take orders and ensure accurate service delivery
Coordinate with kitchen and bar teams
Guarantee exceptional guest experience and consistent luxury service standards.
Ensure close coordination between service teams, kitchen teams.
Ensure full compliance with hygiene, safety and quality standards, including HACCP and LQA standards, and drive continuous improvement.
Ensure the proper daily service protocols and standards.
Participate in and oversee daily billing and cash handling procedures.
Handle guest complaints in a professional and prompt manner to guarantee 100% guest satisfaction.
Regularly review and update guest CARDEX profiles.
Build guest loyalty and develop the clientele; promote the hotel's.
Do everything possible to anticipate and meet guests' requests.
Ensure proper compliance with applicable health and safety regulations.
Inform management of any “abnormal” situation regarding safety or risks of accidents involving guests or colleagues.

Team Management

Lead, inspire and develop the Demis-Chefs de Rand and Commis de Rang
Ensure that the LQA standards are respected.
Build a culture of professionalism, teamwork, accountability and guest-focus.

Requirements

Your profile

Completed training in hospitality or gastronomy
Fluent in English; German and French is an advantage
Minimum 2 years of experience in a similar role within a 5-star luxury hotel / Palace.
Proven experience in a seasonal environment with high activity levels and operational peak periods.
Proven experience in guest relation excellence.
Strong background in handling VIP and high-profile guests, with absolute discretion and attention to detail.
Diploma in Hospitality Management, Hotel & Restaurant Management, or equivalent professional training.
Additional qualifications in Food & Beverage Management, Wine & Beverage are a strong advantage.
Solid knowledge of HACCP and Swiss hygiene & safety standards; relevant certifications are a plus.
Continuous professional development and a strong interest in luxury service standards (LQA) are highly valued.

What we offer

Benefits

Central staff accommodation in the heart of Zermatt
Employee, Family & Friends room rates and other benefits (for example in the many restaurants of the MRH-Zermatt SA hotels)
A fitness room is available for our employees, as well as a wide range of sports activities in Zermatt
Access to our pool area during designated employee swimming hours
Through a development program, you will have access to various training courses, for example with the company Ritzy
Discounts on seasonal or annual mountain railway passes with the Zermatt resident card
For employees who do not wish or are not able to work both the winter and summer seasons in Zermatt, we support them—together with our partner hotels—in finding a complementary position

Company info

Michel Reybier Hospitality includes around a dozen luxury properties in Switzerland and France. In the world-renowned resort of Zermatt, the hotel portfolio comprises the traditional Mont Cervin Palace 5*S, the trendy new Schweizerhof 4*S, and the historic Monte Rosa 4*.e Rosa 4*.