Business Process Manager

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Ford Közép- és Kelet-Európai Értékesítő Kft.
Munkavégzés helye

Szentendre
Munka típusa
- Teljes munkaidő
- Home office
- Alkalmazotti jogviszony
Elvárások
- Angol felsőfok
- 5-10 év tapasztalat
- Főiskola

Teljes munkaidő Home office Alkalmazotti jogviszony

Angol felsőfok 5-10 év tapasztalat Főiskola

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Business Process Manager

Ford Hungary is looking for a Business Process Manager to join our team in Szentendre.

RESPONSIBILITIES

The Business Process Manager and their team's primary role is to manage the income and expenditure of European Service Engineering Operations (SEO). The role requires the management of 4 people and business interactions with a globally based team.

The role of SEO Business Office supervisor (and their team) encompasses, but is not limited to,

Team management and coordination to maximise revenues and limit costs for Service Engineering Operations.
Revenue identification and development through research, benchmarking and innovative business delivery models (e. g. Website Subscriptions; Product Licensing, both for Authorised repairers, Fleet customer and Independent Motor Traders; IOS and Android application development; Compliance testing; Tool Vendor Data customer management; Contract development; and technical information & diagnostic data sales Etc,.)
Budget preparation, consolidation, reporting and ongoing control actions report to the SEO Director, for all SEO purchased services and agency personnel. Raising and updating of purchase orders on behalf of the SEO team.
Acting as the voice of the customer in the championing the development of features that will improve the value off the products to maximize revenue. This will require business discussions. with many different Technical and IT teams in terms of the technical content and how it is presented to the target customer.
Launching and supporting new Ford hardware and tools sales from both a contract development, commercial, project delivery and marketing perspective.
Support rollout of new projects relating to legislative compliance.
Maintain Audit Control and MCRP Compliance for Service Engineering operations to demonstrate compliance for internal or external audits.

QUALIFICATIONS

Excellent Microsoft skills - Excel, Word, PowerPoint & Outlook.
Strong communication skills in English - both verbal and written.
Able to distil complex data/ information sets into key messages with actionable proposals appropriate to the audience (technicians, service managers, finance teams, senior management and legal counsel)
Strong organisational and team management skills.
Works well within disparate, multidisciplinary teams.
Self-motivated requiring minimal supervision, resilient and drives for results.
Willingness to interface and engage with all levels of organisation.

Experience Preferred

Automotive Service Environment experience with a knowledge of business products along with diagnosis and repair tools.
Ability to construct proactive, but realistic, business and marketing plans along with accurate financial models to project revenues.
Familiarity with
- Concern reporting systems and 8D problem solving methodology
- Lean methodology for critical thinking and problem resolution
- Agile methodology for IT related concern resolution
Expertise and knowledge of Ford Systems and Processes preferred but key skills training will also be provided, (e.g. Use of Bullseye).

Education

Education to degree required. Master in Business Administration or Finance would be advantageous.

Working pattern

The role is full time. This position will operate under the hybrid working model – some office time required as necessary on a regular basis and remote / home working. Working hours are driven by regions and it is expected to sometimes support meetings at unsocial hours.