Állás részletei
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Cég neve
Tech Mahindra Limited Magyarországi
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Munkavégzés helye
Tech Mahindra Hungarian Branch Limited - Budapest, Váci út 37, 1133 -
Egyéb juttatások
- Cafeteria
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Munkaidő, foglalkoztatás jellege
- Teljes munkaidő
- Alkalmazotti jogviszony
- Beosztás szerinti munkarend
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Elvárások
- Angol középfok és
- Lengyel felsőfok
- 1-3 év tapasztalat
- Középiskola
Kis türelmet...
Állás elmentve
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Állás leírása
Responsibilities
1. Scope of position
- The IT Service Desk Analyst will provide first line technical support to users. The successful candidate will require an aptitude for working with applications / systems to undertake analysis, diagnosis and resolution of user's technical issues, which may range from basic troubleshooting to more complicated technical issues. This role requires strong problem-solving skills, excellent communication abilities, and a customer-focused approach to deliver timely and effective IT support. There may also include a range of administration duties within this role. Job location will be work from office.
2. Key responsibilities
- Act as a single point of contact for phone calls, chat and emails from users regarding IT issues and queries
- Troubleshooting, diagnosing and correcting IT related technical issues, utilizing your technical and customer service skills
- Providing guidance to the client through the necessary steps to restore functionality
- Being responsible to either solve the issue or assign up to Level 2/ Level 3 support
- Coordinating Service Requests and Incidents by follow up with the cross functional teams
- Team up with your colleagues to collaborate on problem solving and identify major service solutions
- Actively use the knowledge base to resolve problems and raise potential knowledge gaps
- Coordinating and follow up Service Requests and Incidents until closure
- Adhere and achieve defined SLA/KPIs
- Flexible working in rotational shifts including weekend and bank holidays
Requirements
Skills/qualifications required
- A high school diploma.
- Polish on a business level (working/support language). at least B2 language level, preferred C1 or above
- English - at least B2 language level
- Customer Service or Helpdesk experience is a plus (Experience 0-6 months desirable)
- Strong communication and willingness to learn
What we offer
- Paid training - We'll teach you everything you need to know
- An empathetic culture and supportive leadership who prioritize your well-being and personal development
- Ability to grow in multiple areas in the company
- Being part of a culture of inclusion and belonging: we value the diversity that our people bring to our workplace and communities
- We appreciate your hard work by providing a competitive salary, with a comprehensive benefits package (Cafeteria, private health insurance and trainings)
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Egyéb adatok és információk
Értékelések a(z) Tech Mahindra Limited Magyarországi Fióktelepe cégről
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