Állás részletei
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Cég neve
Tech Mahindra Limited Magyarországi
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Munkavégzés helye
Budapest -
Egyéb juttatások
- Cafeteria
- Szakmai tréningek
- Egészségbiztosítás
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Munkaidő, foglalkoztatás jellege
- Teljes munkaidő
- Alkalmazotti jogviszony
- Több műszak
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Elvárások
- Angol középfok és
- Holland felsőfok
- Nem kell tapasztalat
- Középiskola
Kis türelmet...
Állás elmentve
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Állás leírása
Responsibilities
The IT Service Desk Analyst will provide first line technical support to users. The successful candidate will require an aptitude for working with applications / systems to undertake analysis, diagnosis and resolution of user's technical issues, which may range from basic troubleshooting to more complicated technical issues. This role requires strong problem-solving skills, excellent communication abilities, and a customer-focused approach to deliver timely and effective IT support. There may also include a range of administration duties within this role.
Key responsibilities
- Troubleshooting, diagnosing and correcting IT related technical issues, utilizing your technical and customer service skills
- Providing guidance to the client through the necessary steps to restore functionality
- Being responsible to either solve the issue or assign up to Level 2 support
- Coordinating Service Requests by follow up with the cross functional teams
- Team up with your colleagues to collaborate on problem solving and identify major service solutions
- Actively use the knowledge base to resolve problems and raise potential knowledge gaps
- Coordinating and follow up Service Requests
Requirements
- A high school diploma.
- Dutch on a business level (working/support language).
- English on a communication level (for interviews, training, and internal communication).
- Customer Service or Helpdesk experience is a plus (Experience 0-6 months desirable)
- Strong communication and willingness to learn
What we offer
- Paid training - We'll teach you everything you need to know
- An empathetic culture and supportive leadership who prioritize your well-being and personal development
- Ability to grow in multiple areas in the company
- Being part of a culture of inclusion and belonging: we value the diversity that our people bring to our workplace and communities
- We appreciate your hard work by providing a competitive salary, with a comprehensive benefits package (Cafeteria, private health insurance and trainings)
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Egyéb adatok és információk
Értékelések a(z) Tech Mahindra Limited Magyarországi Fióktelepe cégről
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