Állás részletei
-
Cég neve
Tech Mahindra Limited Magyarországi Fióktelepe
-
Munkavégzés helye
Tech Mahindra Hungarian Branch Limited - Budapest, Váci út 37, 1133 -
Egyéb juttatások
- Cafeteria
- Egészségbiztosítás
-
Munkaidő, foglalkoztatás jellege
- Teljes munkaidő
- Alkalmazotti jogviszony
- Általános munkarend
-
Elvárások
- Angol középfok és
- Cseh felsőfok
- 1-3 év tapasztalat
- Középiskola
Kis türelmet...
Állás elmentve
A hirdetést eltávolítottuk a mentett állásai közül.
A hirdetés adatait sikeresen elküldte az email címére.
Állás leírása
Responsibilities
1. Scope of position
The IT Service Desk Analyst will provide first line technical support to users. The successful candidate will require an aptitude for working with applications / systems to undertake analysis, diagnosis and resolution of user's technical issues, which may range from basic troubleshooting to more complicated technical issues. This role requires strong problem-solving skills, excellent communication abilities, and a customer-focused approach to deliver timely and effective IT support. There may also include a range of administration duties within this role.
2. Key responsibilities
- Troubleshooting, diagnosing and correcting IT related technical issues, utilizing your technical and customer service skills
- Providing guidance to the client through the necessary steps to restore functionality
- Being responsible to either solve the issue or assign up to Level 2 support
- Coordinating Service Requests by follow up with the cross functional teams
- Team up with your colleagues to collaborate on problem solving and identify major service solutions
- Actively use the knowledge base to resolve problems and raise potential knowledge gaps
- Coordinating and follow up Service Requests
Requirements
3. Skills/qualifications required
- A high school diploma.
- Czech on at least B2+ level
- English on a communication level (for interviews, training, and internal communication).
- Customer Service or Helpdesk experience is a plus but we are happy to consider people with interest in technical troubleshooting
- Strong communication and willingness to learn
What we offer
- Paid training - We'll teach you everything you need to know
- An empathetic culture and supportive leadership who prioritize your well-being and personal development
- Ability to grow in multiple areas in the company
- Being part of a culture of inclusion and belonging: we value the diversity that our people bring to our workplace and communities
- We appreciate your hard work by providing a competitive salary, with a comprehensive benefits package (Cafeteria, private health insurance and trainings)
Állás, munka területe(i)
Álláshirdetés jelentése
Egyéb adatok és információk
Értékelések a(z) Tech Mahindra Limited Magyarországi Fióktelepe cégről
Az adatok az oldalon leadott értékelések eredményét tükrözik, melyre a cég nincs ráhatással.
Állás, munka területe(i)
Álláshirdetés jelentése
