Head of Competence Center IT Support (m/f/d)

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ALTANA Management Services GmbH
Munkavégzés helye

Hibrid

Munkaidő, foglalkoztatás jellege
- Alkalmazotti jogviszony
- Általános munkarend
Elvárt technológiák
- IT SUPPORT ITIL SERVICE MANAGEMENT CHANGE MANAGEMENT
Elvárások
- Angol középfok
- 1-3 év tapasztalat
- Főiskola

Állás elmentve

A hirdetést eltávolítottuk a mentett állásai közül.

Responsibilities

Exciting opportunities await you – as Head of Competence Center IT Support, you will play a key role in shaping and advancing our group-wide IT support within Group IT Operations. In this strategic leadership position, you will take overall responsibility for the continuous optimization of support structures across regions, ensuring efficient collaboration, innovation, and an excellent user experience across all regions. Your further tasks include:

Lead the Group Competence Center IT Support within Group IT Operations and build and manage an international, interdisciplinary team
Drive the strategic and operational development of Group IT support
Define and improve global standards, tools, and processes
Ensure consistent, high-quality IT support across all regions and balance global service quality with local flexibility
Act as a central interface between IT teams, business units, and end users
Collaborate with internal departments and external partners across cultures
Oversee ITIL-based incident, request, and problem management
Responsibility for planning, managing, and monitoring the budget as well as ensuring sustainable cost management
Monitor and optimize performance using KPIs, SLAs, and user feedback
Promote knowledge management, training, and self-service tools
Identify and implement new technologies and trends in IT support

Requirements

With this profile, you convince us – if you have a degree in informatics, business informatics, or a
comparable qualification, a track record of several years in establishing and optimizing standardized
support processes in a global, multicultural context, in-depth knowledge of IT service management,
particularly based on ITIL, and analytical prowess to manage and improve metrics and workflows
effectively, we warmly invite you to apply. Among your further skills and competencies are:

Leadership excellence combined with experience in heading interdisciplinary, multicultural teams
ITIL Foundation certificate(s)
Fluency in spoken and written English, additional languages advantageous
Communication proficiency for acting as a link between various stakeholders
Problem-solving finesse and enthusiasm for innovations, continuously questioning and improving procedures
Ability to actively moderate complex changes and successfully accompany change management processes
High level of initiative, commitment, and strategic foresight
Flexibility and willingness to travel globally for worldwide presence and operationality

What we offer

You can count on ALTANA – by joining the ALTANA Group, you will be working in an organization
with a unique culture of innovation which encourages individual ideas and talent and promotes open,
trusted collaboration. In detail: look forward to a position in a stable company that is excellently
positioned for the future. You will also enjoy …

A comfortable working environment where everyone knows each other personally and exchanges views, as well as short information and decision-making paths
An excellent environment for implementing your ideas paired with constructive openness to new developments and other ways of thinking
Modern pension schemes
Flexible working hours with options to work partially remotely
Very attractive development opportunities in a globally active and growing group of companies

Company info

We are ALTANA: one group of companies – four divisions: BYK, ECKART, ELANTAS, and ACTEGA. A global leader in
specialty chemicals and with myriad opportunities for you to develop and grow. Enrich your life with this decisive
plus!

With more than 8,000 employees, the ALTANA Group achieved sales of over 3 billion euros in 2024.
ALTANA Management Services GmbH, a company of the ALTANA Group, offers a portfolio of solutions
and platforms for all ALTANA companies and bundles internal services and competencies across
divisions. At our sites in Wesel and Güntersthal, around 170 people work in functions such as IT,
Corporate Procurement, Corporate EH&S, Accounting Services, Intellectual Property, Payroll, General
Administration und Digital Transformation.

Head of Competence Center IT Support (m/f/d)
Location: worldwide