ICT Assistant - Helpdesk 100%

ICT Assistant - Helpdesk 100%
We are one of Switzerland’s leading business law firms and are looking to strengthen our ICT team in Zurich by hiring a service-oriented L1 IT Support Specialist with a strong interest in finance and accounting workflows, as well as a curious mindset and willingness to learn new applications, particularly billing systems such as Aderant, with immediate effect or by arrangement.
Your responsibilities
First point of contact for ICT support and support of the Engineering team in all user-related matters
Develop expertise in the Aderant billing system and gradually take ownership of the tool, supporting users and ensuring its effective use
Advising and supporting users with regard to hardware, software, and mobile devices
Creating and maintaining applications, systems, and process documentation in English
Managing onboarding and offboarding processes and training new employees
Support the company’s AI transformation initiatives by facilitating the use of LLM technologies and gathering structured feedback on user workflows
Active involvement in ICT projects and support in the further development of our ICT landscape
Close collaboration with our ICT team in Zurich and Geneva and with external partners in German and English
Your profile
IT apprenticeship, CFC, or equivalent qualification
At least 2 years of experience in 1st level helpdesk support
Solid knowledge of Microsoft Office and Windows environments
Experience with Active Directory and Exchange is an advantage
Native German speaker with strong English skills (minimum B2 level)
You have a curious mindset and enjoy learning and developing new applications
You are a strong team player with a hands-on mentality
What we offerAttractive working conditions: A modern working environment, a comprehensive social security package, an attractive pension scheme with fair cost sharing, and a wide range of benefits supporting health and work-life balance
Team spirit & collegial atmosphere: You will join a committed, dynamic, and supportive team characterized by mutual trust, professionalism, and a respectful, collaborative culture
A future-oriented employer: As a leading business law firm with an international focus, we offer an inspiring professional environment and the opportunity to actively shape your career within a firm known for its strong reputation, clear values, and sustainable outlook
Wittmer is committed to fostering an inclusive working environment and supports flexible working models within an agile workplace. We would be happy to discuss these options with you.
Jennifer Funk, Human Resources, Zurich, will be pleased to receive your application documents and is looking forward to meeting you!
Applications from recruitment agencies will not be considered. jid102900dpn jit0312pn jiy26pn