Customer Service Coordinator – French speaking

Join our team and make a difference in the logistics industry!

DHL is seeking a dedicated and professional French and English Speaking Customer Service Coordinator to join our dynamic team. If you are passionate about providing exceptional customer service and thrive in a fast-paced environment, we want to hear from you!

• Cafeteria HUF 500.000/year
• Language allowance
• On target bonus
• Medicover insurance
• Opportunity to be part of a great team.
• Your work could have impact to DHL Supply Chain worldwide.
• Stability, career growth and a whole range of certified trainings
• Friendly team and pleasant working environment
• Extra benefits (discounted fee to Life1 network, fruit days)
• The opportunity to learn something new, but also to come up with new ideas.

Workplace: Budapest, 9th district, hybrid

• Respond to customer queries via email and phone with professionalism and efficiency.
• Utilize customer and DHL systems to manage orders and follow up on deliveries.
• Monitor systems for tracking and reporting, ensuring smooth operations.
• Collaborate with warehouses and customers to resolve logistical issues.
• Investigate and address problematic cases and escalated issues to ensure customer satisfaction.
• Create and manage customer orders in different system

• Fluency in French and English.
• Fresh graduates, entry-level candidates are welcome, experience in customer service/ international logistics is an advantage.
• Proficient in MS Office programs
• Strong teamwork and customer focus.
• Excellent communication skills.