Program állás, munka

Monitors CSR’s performance on a daily basis, by taping, listening to, reviewing and evaluating calls...

• Manage Invoice acceptance procedures
• Handle Invoice related questions, requests
• Own daily business communication and complaint resolution
• Work on and provide accurate monthly/ quarterly closing reports
• Create and follow up on Purchase Orders
• Oversee general reporting on assigned portfolio

• Respond efficiently and effectively to all customers’ enquiries within given timescales
• Develop and maintain a full technical knowledge of the client’s products and services
• Deal with all correspondence as requested/required
• Accurately log all calls and in line with procedures

A szerviztanácsadó proaktívan dolgozik azon, hogy biztosítsa a vevőszolgálat napi működését, valamint azt, hogy az ügyféligények és elvárások teljesüljenek, az ügyfél megkeresésétől kezdve a számla kiállításán át a nyomon követésig. Ez a munka hozzájárul a szerviz optimális kihasználtságához és az...

• Respond efficiently and effectively to all customers’ enquiries within given timescales
• Develop and maintain a full technical knowledge of the client’s products and services
• Deal with all correspondence as requested/required
• Accurately log all calls and in line with procedures

• Recruit, mentor, and manage a customer-facing support team.
• Provide regular feedback and hold performance reviews to ensure KPI achievement.
• Lead by example in customer interactions and set ambitious service targets.
• Run team engagement initiatives such as feedback sessions and workshops.

Diligent management of assigned program/s including client servicing Service delivery Exceptions processing Program monitoring Risks reporting Responsibility for daily tasks within the program Monitoring the program process Training program’s stakeholders on GSCF’s services and systems Evaluation...

- telefonos kommunikáció - rendelésfelvétel - e-mailen kommunikáció - táblázatok kezelése - számlázó program kezelése  ...