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• Sorting and reporting activities in the system.
• Preparing opportunities from customer inquiries for the engineer and sales colleagues.
• Order management (Placing orders, sometimes requires consultation with technicians. Order amendment.)

• Act as a key contact for customers and handle more complex enquiries.
• Manage customer requests from initial contact through to resolution.
• Support order management, account administration, and complaint handling.
• Investigate delivery, invoicing, and service-related issues.

• Act as a key contact for customers and handle more complex enquiries.
• Manage customer requests from initial contact through to resolution.
• Support order management, account administration, and complaint handling.
• Investigate delivery, invoicing, and service-related issues.

• Assist local team on product database creation
• Support products configuration and manage technical offers and documentation related to Low Voltage and Medium Voltage components

• Provide first-line support for software, hardware, and network issues.
• Handle and resolve incidents and service requests.
• Troubleshoot technical problems and escalate complex cases when necessary.
• Follow up with users and maintain accurate documentation.

• Taking full ownership of complex customer cases, using critical thinking to identify the best resolutions and delivering with high accuracy
• Handling high-stakes customer conversations with professional and empathetic communication, especially during challenging moments

• Acting as a strategic project manager to guide customers through a structured onboarding process, including defining timelines and managing milestones
• Coordinating technical setup and overseeing API integration
• Ensuring rule configuration, system testing, and user training

• Managing the performance of the assigned customer account group and mitigating related financial risks
• Ensuring that payments for customer invoices are received on time and in the correct amount
• Investigating discrepancies and resolving any payment issues

• Providing expert assistance in the diagnosis of complex technical issues
• Supporting the dealer network with quick solution finding of technical product issues
• Working closely with the technicians of the respective workshops and dealerships

Providing insight, support and explanation on HR system and administrative activities in support of HR business processes, employee lifecycle events in the area of recruiting, onboarding, employee movement/changes, terminations, compensation, performance, etc....