Services in állások Budapesten (vendéglátás, hotel, idegenforgalom)

• You act as a great host and create a memorable stay for our guests
• You are in charge of welcome and good-bye process from A to Z, managing check-ins and check-outs to create best experience for our guests and optimize hotel occupancy

• Checking guests in and out according to the hotel policy and procedure
• Providing a professional service to guests
• Presenting the hotel services to guests
• Reporting, handover of daily tasks at shift changes
• Switchboard/Telephone operator shifts – shared by all receptionists

• Operate different type of tours (SER, ADH, SPE, MCE) across your destinations (CZ, SK, HU)
• Checking itineraries and services quoted by sales to ensure feasibility and making suggestions where necessary to maximize contribution to margin
• Control cost, profit optimization with renegotiation

• leads other associates by coaching
• giving direction and may include training, scheduling
• leads the agents whom are responsible for the guest registration process and communication of hotel services and promotions

• Supervise all operations related activities, ensure that resources are managed effectively and efficiently.
• Responsible to ensure all guidelines, processes, system, and SLA´s are strictly adhered to.

• Hotel and land service bookings.
• Communication with hotels, suppliers and clients.
• Communication in English, troubleshooting with partners and suppliers.
• Customer service via phone.
• Administration.

Provide timely and efficient support/ communication for our Sales offices Provide excellent services for flight reservations and ticketing through Amadeus Book and manage train bookings with Eurostar Significant product & service knowledge with hands on reservation and ticketing skills Work towards...