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• Professionally and warmly welcoming, informing, and serving guests in the restaurant and bar.
• Accurately taking and forwarding orders.
• Presenting and recommending food and beverage offerings in line with guests' needs and preferences.

• Leading the Front Office: Manage and supervise the Front Office team, ensuring an outstanding guest experience.
• Team Management: Oversee daily operations, support continuous team development, provide mentoring, and conduct performance evaluations.

• Check availability with suppliers by phone and email, process routine bookings and secure confirmations.
• Follow up on outstanding responses and keep booking records, deadlines and pending tasks up to date.
• Coordinate routine booking updates with our sales and account management colleagues.

Partner directly or indirectly, through third party agencies, with transversal brand teams, creative agencies, HCOs, Associations, and exhibit vendors for the best end-to-end experience at every event that meets/exceeds the expectations of our internal and external stakeholders....

On Congresses & Events:...

-Führung, Motivation und Entweicklung des Front-Office-Teams - Betreuung unserer Gäste während des gesamten Aufenthalts - Sicherstellung eines herzlichen und individuellen Empfangs - Professioneller Check-in und Check-out - Verantwortung für einen reibungslosen Aglauf an der Rezeption - Kontrolle...

Ihre Aufgaben -Führung, Motivation und Entweicklung des Front-Office-Teams - Betreuung unserer Gäste während des gesamten Aufenthalts - Sicherstellung eines herzlichen und individuellen Empfangs - Professioneller Check-in und Check-out - Verantwortung für einen reibungslosen Aglauf an der Rezeption...

Help prepare basic culinary application samples as requested for customer briefs, product development needs, technology performance assessments, quality control standards, and sensory evaluations....

• Delivering food and beverages with precision and attention to detail across all F&B outlets
• Providing personalized and attentive service tailored to individual guest preferences
• Restocking essential supplies, condiments, and linens to ensure the team is fully prepared for the service

• Lead all perspectives of the reservation process
• Play with prices and ideas to have the optimal occupancy at the best price
• Smile through the phone and e-mail to sell not only a product but an experience
• Maintain highest standards of a 5* superior hotel

• Maintain highest standards of a 5* superior hotel reception
• Create memorable, lasting and individual experiences
• Be pro-active and out-going
• Take ownership
• Provide personalised services
• Ensure timely resolutions of guests challenges independently
• Take responsibility in any part of the operational process

• Adhering to the specified instructions/tasks given by the superior
• Thoroughly cleaning cabins in the assigned section in accordance to the standardised set-ups
• Cleanliness in all pantries, lockers and careful handling of all equipment and machinery
• Room service
• Own quality control

• Welcome and warmly greet every guest, creating a memorable first impression
• Manage reservations, seating arrangements and guest flow with efficiency and attention to detail
• Provide personalised, proactive and genuine service throughout the guest journey

• Coordination and supervision of daily technical operations, maintenance activities, and repairs.
• Involvement in the planning and implementation of maintenance, investment, renovation, and construction projects.

• Oversee the daily operations of all Food & Beverage outlets, ensuring smooth and efficient service
• Lead, supervise, and motivate F&B teams to deliver excellent guest service
• Recruit, train, coach, and develop team members while maintaining high performance standards

• Supporting and representing the Director of Food & Beverage for the service area in the absence and being the contact person for the Restaurant Team
• Creation and control of rosters and holiday planning

• Delivering food and beverages with precision, care, and attention to detail
• Providing personalized and attentive service tailored to each guest
• Creating memorable, lasting, and individualized dining experiences

• Du übernimmst eine aktive Rolle in der Pâtisserie und stellst höchste Qualität, Präsentation und Arbeitsweise gemäß den Vorgaben des Executive Pastry Chefs / Sous Chefs sicher.
• Du arbeitest konsequent nach den SOPs, den Prinzipien von Mandarin Oriental sowie den relevanten LQE-Standards.