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• Representation of Aftersales in New Vehicle Development Programs
• Global collaboration with the Global Lead Design for Service Program Manager
• Strategic planning and alignment on the Global Program Support Plan
• Participation in regular global program team meetings

• Processing of dealer enquiries on warranty topics for all D-A-CH markets
• Processing of dealer enquiries regarding parts goodwill in accordance with regulations
• Supporting Ford dealers with enquiries regarding warranty processing or general warranty topics

• Professional support to operational teams regarding compliance with Company Policies and emerging risks
• Leading and/or participating in internal control related projects and initiatives
• Supporting departmental workstreams

• Engineering investment reporting for vehicle programs from initiation through approval milestones
• Management of engineering targets, actuals, and variance analysis
• Collaboration with Resource Planning and key stakeholders to review program performance

• Local implementation and development of product/pricing strategies on commercial vehicles
• Knowledge dissemination about commercial vehicles and electric commercial vehicles in the local team and importers
• Leadership of new vehicle product launches and team involvement

• Dealer program setup support in MPS2 internal company system
• Payment processes and eligibility checks management
• Data updates and reporting handling
• Cross-functional team collaboration on campaigns and process improvements
• Templates and AI-driven initiatives improvement

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