Informatikai munkatárs állások Külföldön (Üzleti támogató központok)

• Monitor security events and investigate alerts to identify potential threats.
• Handle IT security incidents following established procedures and escalate when necessary.
• Operate SOC tools and collaborate with the external MSSP for SIEM alert management.

Provide first and second-line technical support through multiple channels including the IT service portal, live chat, phone, email and face-to-face interactions. Ensuring prompt resolution and high customer satisfaction....

• Provide 1st and 2nd level IT support (onsite and remote) for end users.
• Accept, analyze, and resolve internal service requests and fault reports using the ticketing system.
• Support Windows OS, Microsoft 365, business applications, and peripherals.

You are not satisfied with merely achieving 100% SLA fulfillment, 5/5 CSAT scores, and perfect NPS, and you understand customer success as a continuous journey with evolving goals...

Analyze and optimize business processes, promoting best practices in one or two of the domains Customer Service and Logistics & Warehousing, Quality Management...

• creation, maintenance, and tracking of project plans
• Communication with team members
• Coordination and planning of project communication
• Creation/maintenance/analysis of Excel sheets
• Creation/review of project presentations and reporting in English

You will be responsible for managing all inbound Adobe Experience Manager leads – identifying their needs, qualifying potential opportunities....