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• Managing administrative duties related to car fleet including monitoring contract dates and penalties
• Keeping contact with leasing companies and following up on incoming messages
• Informing employees about car policy and assisting with car fleet related questions

• First-level support for software and hardware incidents and service requests across Mac, Windows, Microsoft Office, and Google environments
• Engagement with users across multiple channels including phone, chat, and self-service portal
• Escalation of critical situations to ensure swift resolution

• Learning system data maintenance activities
• Contribution to continuous improvement of People Support Solutions delivery
• Project management support covering planning, implementation, and execution phases
• Development and management of critical stakeholder relationships and communications

Maintaining and supporting daily activities of the Travel and Expense and Company Card expenses associated with the Roche Global Credit card programs...

• First point of contact for customer-reported technical issues and service requests
• Triage and assign incidents
• Track progress and ensure timely resolution based on SLA targets
• Keep users and internal teams informed with clear and timely updates

• Assessment of compliance of employee expense claims against company policies, procedures and external regulatory requirements
• Verification of T&E expense claims from VAT point of view
• Documentation of compliance assessment activities in SAP Concur during claim processing

• Assessment of compliance of employee expense claims against company policies, procedures and external regulatory requirements
• Verification of T&E expense claims from VAT point of view
• Documentation of compliance assessment activities in SAP Concur during claim processing

• Development and ownership of process training materials for assigned portfolios using the Assima authoring tool
• Maintenance and continuous updates of existing training assets across Product Increment cycles
• Quality assurance and governance of training assets to meet ASPIRE standards

• Day-to-day production of digital marketing campaigns and programs in the Global Digital Hub for the Marketing Automation Chapter
• Support of business partners and stakeholders in owning and executing digital marketing programs and projects

• Playing an active part in the life cycle of digital solutions roadmap
• Owning and executing digital projects to enable relevant stakeholders' accountability for business outcomes
• Identifying areas for improvements, process changes and best practices
• Providing training

• Operational maintenance and support of Contract Management Lifecycle Deal Solutions systems and their integrations
• Diagnosis and resolution of systems inquiries, tool-handling issues, and data consistency challenges

• Learning needs analysis and partnership with internal customers for course content input
• Planning, organizing and developing training content to meet specific training needs
• Using authoring tools and software to create and modify e-content
• Focusing on high-quality, well-functioning eLearning courses

• Coordination of subchapter operations
• Onboarding and mentoring of team members
• Ensuring team proficiency in executing high-impact digital campaigns
• Providing strategic vision and direction
• Optimizing processes
• Managing escalations
• Ensuring seamless coordination among teams to achieve organizational goals