Php help css javascript jquery állások V. kerületben (Üzleti támogató központok)

• Providing support to Tesco colleagues and customers in connection with Clubcard, Tesco Online and General Customer Service for Hungary
• Troubleshooting, delivering great service experience, resolving issues
• Taking ownership of the issue
• Escalating contacts efficiently

• Felhasználók támogatása telefonon és e-mailben felmerülő informatikai problémák és kérdések esetén.
• Hibabejelentések és kérések fogadása, rögzítése, nyomon követése, valamint a megoldásuk koordinálása.

• Troubleshoot IT related issues and handle customer requests.
• Provide remote support through different channels such as telephone, email, or chat.
• Support our top customers using your specific language skills.

In this role, you will be required to own and manage the IT Service Desk and End users Knowledgebase (KB), achieving accurate & on-time updates that enable Continual improvement...

Tömeges nyomtatással és elektronikus aláírással kapcsolatos rendszerek (Inspire, Microsec E-Signo, Infoscope My-Szigno / CollectSign) E2E támogatását, a kapcsolódó rendszerek és IT technológiák bevezetését és folyamatos javítását...

• Troubleshoot IT related issues and handle customer requests.
• Provide remote support through different channels such as telephone, email, or chat.
• Support our top customers using your specific language skills.

• Troubleshoot IT related issues and handle customer requests.
• Provide remote support through different channels such as telephone, email, or chat.
• Support our top customers using your specific language skills.

• Troubleshoot IT related issues and handle customer requests.
• Provide remote support through different channels such as telephone, email, or chat.
• Support our top customers using your specific language skills.

• In TATA Consultancy Services (TCS) you can implement your language knowledge with native speakers in a dynamic working environment.
• Learn and have fun while you explore our uniquely diverse company culture with more than 90 different nationalities in our Hungarian branch office.

• Manage end-to-end recruitment: from sourcing candidates to releasing offer letters
• Source talent through multiple channels and maintain a strong candidate pipeline
• Conduct pre-screening and HR interviews, and coordinate technical and management rounds

• Lead proactive Problem Management, using trend analysis, event data, and service insights to prevent incidents before they occur.
• Provide end‑to‑end ownership of the Problem lifecycle, ensuring governance, prioritization, and control in line with ITIL best practices.

• Raise activities that are not completed by assignees.
• Keep the accountability for the customer query or request resolution
• Provide customer support via the internet, phone, and email to support activities including:

• Checking incoming and outgoing invoices
• Contributing to the end of month/quaterly/year end closing
• Upload data in Cello
• Reporting Activities
• Contributing to the end of the month closing activities

Provide Tier 2 technical support for complex issues related to hardware, software, operating systems, network connectivity, peripherals, POS/KDS systems, and third-party applications....

• Log and raise tickets for incidents and service requests received through various contact channels (phone, web, chat, email)
• Manage and resolve auto-generated tickets, ensuring end-to-end accountability and closure

Key Tasks and Responsibilities: • Taking ownership of customer issues reported and seeing problems through to resolution. • Researching, diagnosing, troubleshooting, and identifying solutions to resolve hardware / software issues. • Following standard procedures for proper escalation of unresolved...

• Develop a strong understanding of service functions, operational processes, systems, and reporting structures
• Monitor and analyse service metrics, identify trends or performance issues, and provide clear insights for leadership teams

• Sharp attention to detail and follow-through — you notice when something hasn't happened and you make it happen
• Experience working in a CRM (any major tool counts — HubSpot, Salesforce, Pipedrive, or similar)

Interact with customers / partners in a professional, friendly and efficient manner and escalate concerns about meeting service levels or deadlines...

Functional Complete day to day customer service related operational tasks to ensure delivery meets customer expectations and is consistent with set process performance indicators, applicable service level agreements and the customer service functions core values. Leverage deep understanding of...