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Business Analysis: Analyze business requirements along the full value chain of a globally operating industrial insurer to support our international digitalization strategy...

• Assist in data collection, cleaning, and organisation for marketing and commercial projects
• Support campaign and performance analyses under the guidance of experienced analysts

• Evaluate suspicious patterns or anomalies in crypto and fiat transactions.
• Identify what additional checks are needed and take ownership of the follow up process.
• Support internal teams with escalations while meeting established SLAs.
• Communicate directly with customers via email and live chats.

Provide world-class service to Bitpanda's customers by handling their requests primarily through phone support, but occasionally also via ticketing system and live chat, ensuring timely and professional support that enhances customer satisfaction and loyalty....

• Support work of client account teams and partner to ensure that customers are using the solutions effectively and achieving their goals
• Highlight specific solution resources and tools available to account teams to help their customers get the most out of what we offer

Support the operational governance of the global reporting platform, working closely with business and technical product owners to ensure stability and continuous enhancement...

• Project & workshop work – support our Change Management projects and gain valuable experience in cross-functional teams
• Analyzing and evaluating business cases for large transformation and value creation projects