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iREMS Customer Support Representative
Távmunka / Remote
- Teljes munkaidő
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1-3 év tapasztalat • Angol középfok
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DEVOPS • AGILE
Főbb feladatokTroubleshoot and resolve advanced issues for customers related to the iREMS software, providing advice and expert knowledge by email, chat, and web channels Work closely with Product Development and DevOps to diagnose problems and deliver solutions to our customers often liaising with the software...
Január 27. -
- Teljes munkaidő
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Windows • MacOS
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3-5 év tapasztalat • Angol középfok • Német középfok
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HARDWARE • IT SUPPORT • WINDOWS • NETWORK • JIRA • CLOUD • AZURE • PROJECT MANAGEMENT • TROUBLESHOOTING
Főbb feladatok- You will resolve hardware, software, and network issues, ensuring a seamless user experience.
- Take ownership of incident resolution and service requests via Jira, adhering to defined SLAs.
- Collaborate with teams to manage IT equipment deployments and maintain an up-to-date inventory.
Január 27. -
- Teljes munkaidő
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1-3 év tapasztalat • Angol középfok
Főbb feladatok- Ensure an excellent customer experience in close collaboration with our customers and partners
- Support our customers and partners to solve problems and ensure a noticeable top-level satisfaction
- Continuous improvement of our support quality and infrastructure
Január 09. -
- Teljes munkaidő
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1-3 év tapasztalat • Angol középfok
Főbb feladatok- Ensure an excellent customer experience in close collaboration with our customers and partners
- Support our customers and partners to solve problems and ensure a noticeable top-level satisfaction
- Continuous improvement of our support quality and infrastructure
Január 09.
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