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• Be the first point of contact for our B2C customers across EMEA.
• Handle incoming requests and questions with care and efficiency.
• Proactively improve processes to make customer journeys smoother.
• Share customer insights with our e-commerce team to shape better experiences.

What You'll Be Doing· Handle customer inquiries via phone, email, and chat, providing accurate information on shipments and services· Investigate and resolve shipment-related issues (delays, lost parcels, complaints)· Collaborate with logistics, warehouse, and transportation teams to...

• Customer Order Management mostly in SAP System
• Executing and answering order entry, order modification, order status
• Material availability and similarrequests from German customers and Sales colleagues.
• Active participation in team meetings

As a Sales Intern, you'll work closely with our founders and go-to-market team to drive pipeline growth and support our sales processes. You will: GENERATE & QUALIFY LEADS Research and identify potential customers CFOs, finance leaders, and operators), build prospect lists, and support outbound...

• Help us set the right goals: Develop clear and measurable targets based on an initiatives' scope. Improve our overall forecasting and goal setting capabilities.
• Handle stakeholders: Be an internal go-to-person for your teams when it comes to data related questions.

As an Area Manager, you'll make sure your site is running as smoothly as it should so that we can meet customer demand. You will be leading a team that helps keep our operations safe, efficient, and of a high quality and taking on a number of projects across our network to drive productivity. Key...

Project Leadership: Drive the successful execution of high-priority transformation projects across the group....

• Support end-to-end delivery of procurement programs from initiation through sustainment
• Develop and maintain structured project plans, milestones, governance cadences, and documentation
• Track scope, dependencies, risks, and plan-versus-actual performance across workstreams

Permanent Contract, Full- or Part-Time, Remote or Cologne / Darmstadt / Düsseldorf / Berlin INFO WHO WE ARE We are the tech powerhouse behind Kaufland's international online marketplaces and a company within the Schwarz Group. Driven by a start-up mentality and working on an equal footing within...

You assume overall strategic and operational responsibility for the international Service & Support organization of our EPG ONE Software Suite (WMS & MFC)....

• Support the Project Management Office (PMO) in structuring and maintaining project governance artifacts (e.g. plans, reports, templates)
• Assist in tracking project progress, milestones, and deliverables across multiple development projects

• Develop and execute the annual IBM business plan aligned with vendor and distributor objectives.
• Drive revenue growth, profitability, and market share across the IBM portfolio.
• Identify emerging market opportunities and develop route-to-market strategies.

• Own the enterprise Disaster Recovery strategy, framework, and governance
• Conduct Business Impact Analysis (BIA) and define RTOs/RPOs together with business stakeholders
• Plan and execute Disaster Recovery exercises, including failover/failback testing, with post-test reports and remediation tracking

Management and control of consulting projects focusing on strategic challenges of OEMs and suppliers in the global markets for aircraft, passenger and cargo drones...

End-to-end responsibility for the customer journey in support and service, from the initial inquiry through routing and processing to resolution and structured feedback collection...

Plan and manage change and enablement initiatives to effectively drive the transformation of support, service delivery, and IT operations teams across the organization...

Own the end-to-end incident process:Map, document, and continuously improve the full customer incident lifecycle — from the first inbound signal through intake, triage, escalation, resolution, and customer communication, ensuring a seamless experience at every step....

Responsibility for our knowledge management system, from selection and configuration through rollout and sustainable adoption in the relevant teams...

• Act as the primary analytical partner for stakeholders in Chartering, Finance, Fleet, or Operations, translating business needs into clearly scoped data solutions.
• Own the roadmap and prioritization of your portfolio of data products in alignment with business priorities.

Own significant ACPC platform programs and initiatives end-to-end, from planning through delivery, including risk management, dependency tracking, and stakeholder alignment....