Php help css javascript jquery állások XI. kerületben (Ügyféltámogatás, adminisztráció)

• Competitive Compensation package based on your experience and skills (Cafeteria, Mobile phone, 15% shopping discount in every Hungarian Tesco store)
• Annual private healthcare package
• Performance-based annual bonus
• Minimum of 25 paid leave days per year

• Gather information through relevant business systems/tools
• Provide advice and support to customers, ensuring the timely and satisfactory resolution of queries
• Understand the nature and urgency of resources, what exactly the customer requires and schedule them accordingly

• Resolving IT issues of our clients, act as first point of contact for the customer (Level 1 IT support)
• Handling end-user calls and web queries via tools, phone and email
• Documentation and precise administration, logging of calls on the ticketing tool

• Provide expert support for the myExpenses (Travel & Expense) platform and corporate credit card processes.
• Support employees with expense-related queries, issue resolution, and system guidance.
• Manage and resolve requests through a ticketing system (non-call center environment).

• This is a night shift position, working between 9:00 pm – 5:30 am CET
• Responsible for customer-related activities and ensuring client satisfaction.
• Ensure the account team is delivering to the agreed upon service level and ensure client satisfaction.

• Maintain customer and material master database
• Enter customer orders and follow them up
• Manage customer requests and queries
• Logging, assigning and tracking the progress of complaints & claims from receipt to completion

Interact with customers / partners in a professional, friendly and efficient manner and escalate concerns about meeting service levels or deadlines...

Interact with customers / partners in a professional, friendly and efficient manner and escalate concerns about meeting service levels or deadlines...

• Support the day-to-day management of client projects and campaign deliveries
• Brief creative and content teams on digital asset development
• Assist with e-commerce, CRM, and digital marketing projects for international brands
• Help coordinate and maintain global digital toolkits and marketing assets

• First-line support to employees and managers for SAP Concur platform users
• Support for expense claims and reimbursement processes
• Issue resolution related to system access and application functionality
• Communication with end users in German and English via ticketing system, email and telephone