Php help css javascript jquery állások VIII. kerületben (Ügyféltámogatás, adminisztráció)

• Providing support to Tesco colleagues and customers in connection with Clubcard, Tesco Online and General Customer Service for Hungary
• Troubleshooting, delivering great service experience, resolving issues
• Taking ownership of the issue
• Escalating contacts efficiently

• Help end-users by resolving their IT issues and queries
• Provide support through email, chat or phone
• Support our customers in German and English
• Deal with software and connection-related issues
• Use automated diagnostic programs to solve network programs

• Own and resolve sensitive or high-priority client issues
• Provide fleet related support via email and phone
• Handle tasks related to fuel/EV card accounts and service issues
• Communicate clearly and efficiently with both customers and internal teams
• Manage expectations and escalate where needed

• Manage customer orders throughout the order fulfillment lifecycle, ensuring accurate and timely processing
• Process customer orders, order changes and customer master data requests using ERP and CRM systems
• Monitor open orders and proactively communicate updates to customers and internal stakeholders

• Customer Order Management mostly in SAP System
• Executing and answering order entry, order modification, order status
• Material availability and similarrequests from German customers and Sales colleagues.
• Active participation in team meetings

Interact with customers / partners in a professional, friendly and efficient manner and escalate concerns about meeting service levels or deadlines...

• Maintaining and supporting daily activities of travel and expense and company card expenses associated with Roche Global Credit card programs
• Acting as primary point of contact for internal customers providing support and guidance for corporate credit cards and Concur expense management

• Serving as the first point of contact for consumer inquiries through phone, live chat, and support tickets
• Explaining complex policies, procedures, and technical steps clearly and empathically
• Troubleshooting user issues and guiding customers through electronic systems

• Global travel arrangements and expense report preparation for employees in the EMEA region
• Guidance related to MSCI-preferred vendors, visa processes, and other travel-related topics
• Ensuring all travel arrangements adhere to MSCI Expense Policy