Php help com javascript jquery állások XXIII. kerületben (Ügyféltámogatás, adminisztráció)

• Resolving IT issues of our clients, act as first point of contact for the customer (Level 1 IT support)
• Handling end-user calls and web queries via tools, phone and email
• Documentation and precise administration, logging of calls on the ticketing tool

• This is a night shift position, working between 9:00 pm – 5:30 am CET
• Responsible for customer-related activities and ensuring client satisfaction.
• Ensure the account team is delivering to the agreed upon service level and ensure client satisfaction.

• Gather information through relevant business systems/tools
• Provide advice and support to customers, ensuring the timely and satisfactory resolution of queries
• Understand the nature and urgency of resources, what exactly the customer requires and schedule them accordingly

Interact with customers / partners in a professional, friendly and efficient manner and escalate concerns about meeting service levels or deadlines...

• Maintain customer and material master database
• Enter customer orders and follow them up
• Manage customer requests and queries
• Logging, assigning and tracking the progress of complaints & claims from receipt to completion

Interact with customers / partners in a professional, friendly and efficient manner and escalate concerns about meeting service levels or deadlines...

In this role, you will be required to own and manage the IT Service Desk and End users Knowledgebase (KB), achieving accurate & on-time updates that enable Continual improvement...

Interact with customers / stakeholders in a professional, friendly and efficient manner and raise concerns about meeting service levels or deadlines...

• Communicating with German-speaking potential and existing customers about Segway products
• Providing remote technical support and answering product-related questions
• Keeping customers informed by tracking orders and following up on deliveries

• Provide expert support for the myExpenses (Travel & Expense) platform and corporate credit card processes.
• Support employees with expense-related queries, issue resolution, and system guidance.
• Manage and resolve requests through a ticketing system (non-call center environment).

• Maintenance and support of daily activities of Travel and Expense and Company Card expenses associated with Roche Global Credit card programs
• Acting as primary point of contact for internal customers providing support and guidance for corporate credit cards and Concur expense management

• Performing complete, stringent and timely training and learning related administrative and organizational tasks
• Providing insight, Tier 2 support and explanation on learning system (Cornerstone)
• Administering and updating learning catalog
• Managing course enrollments for learners

• Playing an active part in the life cycle of digital solutions roadmap
• Owning and executing digital projects to enable relevant stakeholders being accountable for their own business outcomes
• Partnering stakeholders to reach business goals