Team leader állások Budapesten (Ügyféltámogatás, adminisztráció)

• Providing operational support and leadership for a team of 20-25 professionals
• Supporting my team with complex escalation management, liaising with stakeholders on outstanding issues and taking ownership to close issues
• Monitoring the quality and productivity of the team's processes

• Bejövő telefonhívásokat fogadsz. Telefonon egyeztetsz az Ügyfelünkkel, hogy minél pontosabb információval rendelkezz, és ennek megfelelően tudd megszervezni számára a segítséget.
• Kapcsolatot tartasz külföldi és hazai egészségügyi szolgáltatókkal, kórházakkal telefonon és e-mailen keresztül.

• Handle daily service operations tasks to support overall team goals and ensure service levels are met.
• Monitor key performance indicators (KPIs) and contribute to operational targets by maintaining accuracy, speed, and quality.

• Administrative support of the Service Manager
• Document verification and distribution
• Pre-sales support (filling of quotations)
• Billing preparation: issuing, collecting and tracking of proofs of performance. Clarifying the deviations. Froward of the final documentation to the account/invoice department

Customer support and service Accelerating the development of email marketing among customers Coordinating and implementing customer and partner onboarding Quality assurance Preparing campaign results and creating evaluations, proactively deriving measures Regular communication with partners,...