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• Raise activities that are not completed by assignees.
• Keep the accountability for the customer query or request resolution
• Provide customer support via the internet, phone, and email to support activities including:

• Coordinate & support entire engagement lifecycle processes
• Maintain client and engagement information & database
• Monitor required conditions and documentation
• Maintain and update draft and signed contracts in contract database

Functional Complete day to day customer service related operational tasks to ensure delivery meets customer expectations and is consistent with set process performance indicators, applicable service level agreements and the customer service functions core values. Leverage deep understanding of...

Complete day to day customer service-related operational tasks to ensure the service meets customer expectations and is consistent with set process performance indicators, applicable service level agreements and the customer service functions’ core values....

Responsibility for our knowledge management system, from selection and configuration through rollout and sustainable adoption in the relevant teams...

• Responsible for order management during the whole process of order life cycle - order entering to JDE, checking the order
• Based on customer request checking the availability of the inventory
• Follow up with the customer
• Backorder reporting Processing the orders of consignment stock

• Handling customer inquiries as the friendly face and voice of MacGregor, ensuring everyone receives a fast and professional response
• Managing and monitoring the entire workflow, from preparing initial quotes to ensuring the final product reaches the customer on time

• Supporting customers via phone and email
• Helping customers navigate everything from investments and savings to account services
• Making sure customers get the most out of Nordnet's tools and features
• Sharing customer feedback internally to improve our products and services