Junior software developer állások Németországban (Ügyfélszolgálat, vevőszolgálat)

Requires further support, development and supervision to meet targets and complete new or unfamiliar tasks Responds effectively by understanding and listening to customer needs to deliver great service Finds appropriate opportunities to present and sell Value Added Products and Services (VAPS)...

• Responsible for retail areas
• Negotiate with customer to collect monthly installments from customers facing a problem of high arrears by using available technology while adhering to regulatory requirements
• Use negotiation tools to determine a customer's reason for delinquency

As the first point of contact for incoming inquiries from prospective and existing customers from our Dutch-speaking markets, you will advise on our product and service portfolio, work out customer-specific requirements and needs, and in the process qualify the specific inquiries according to...

Coach, develop and motivate a team of Customer Sales and Services Agents and Senior Customer Sales and Services Agent to achieve individual, retail office and network targets and Commercial objectives....

• You will create tailor-made trips for our U.S.-based customers and enable them to have unforgettable experiences — fully customized and personal.
• You'll take care of our U.S.-based customers, working mainly in the latter part of the day to align with their time zones.

• Advising and selling to our customers and visitors in the showroom
• Staying up to date on our products so you can confidently present them
• Ensuring the showroom always looks clean, welcoming, and inspiring
• Unpacking and setting up new products

• Review and support customers' calibration and application requirements
• Update calibrations as needed and write calibration reports
• Implementation of user seminars
• Customer support (via hotline/remote)

• Technical support and training
• Conducting product demonstrations and presentations
• Providing advice during the customer onboarding process and as part of customer success management
• Software testing and evaluation of new MagiCAD versions
• Participating in the development of e-learning modules

• Supporting customers via phone and email
• Helping customers navigate everything from investments and saving to account services
• Making sure customers get the most out of Nordnet's tools and features
• Sharing customer feedback internally to improve our products and services

• Understand and convert customer needs into complete product offering (product understanding is required for this activity)
• Prepare and follow up quotes based on pricing guidelines from the commercial team, with the authority (within company rules) to close sales and maximize quote conversion

Be the first point of contact for our English-speaking customers in Eastern Europe, the Middle East, and Africa – managing communication, resolving incidents, and opening service cases with professionalism and care....

• Manage standard orders and periodic promotional orders across our European sales regions (France, Germany, Italy, Portugal, Spain, Switzerland, Eastern Europe, and the EMEA region)
• Take responsibility for coordinating the entire order-to-cash process